DPM 2012 Manual Agent Install

[SRKegger]

Hello Everyone,

 

I've been stuck on an issue for some time now in trying to get a DPM agent install accomplished on a certain server. The DPM server resides on a parent domain and the server that I am having an issue with is on a child domain. Other servers on the child domain have installed the agent without issue when doing it manually.

 

Here is the command I use (as an administrator):

net use X: \\DPMSERVERNAME.parentdomain.com\c$

cd /d X:\Program Files\Microsoft System Center 2012\DPM\DPM\agents\RA\4.1.3465.0\amd64\1033

DPMAgentInstaller_KB2991995_AMD64.exe dpmservername.parentdomain.com

The installation proceeds through the Microsoft License Terms, begins to install and then backs out. The error message that is generated states: "DPMAgentinstaller failed with error code = 0X80070643 error says: fatal error during installation"

Thinking that there was a firewall issue I ran the suggested fix found here: http://serverfault.com/questions/502476/system-center-2012-protection-agent-remote-install-failed/502803#502803

The issue persists.

The MSDPMAgentinstall log file says the following at the end:

Property©: Date = 1/7/2015

Property©: MsiNetAssemblySupport = 4.0.30319.18408

Property©: MsiWin32AssemblySupport = 6.1.7601.17514

Property©: MsiRunningElevated = 1

Property©: Privileged = 1

Property©: USERNAME = Windows User

Property©: DATABASE = c:\b1e38ee30069ed00e510\DPMRA.msi

Property©: OriginalDatabase = c:\b1e38ee30069ed00e510\DPMRA.msi

Property©: SOURCEDIR = c:\b1e38ee30069ed00e510\

Property©: VersionHandler = 5.00

Property©: ROOTDRIVE = c:\

Property©: EXECUTEACTION = INSTALL

Property©: ACTION = INSTALL

Property©: UILevel = 5

Property©: CostingComplete = 0

Property©: OutOfDiskSpace = 0

Property©: OutOfNoRbDiskSpace = 0

Property©: PrimaryVolumeSpaceAvailable = 0

Property©: PrimaryVolumeSpaceRequired = 0

Property©: PrimaryVolumeSpaceRemaining = 0

MSI © (68:E8) [09:38:14:119]: Note: 1: 1708

MSI © (68:E8) [09:38:14:119]: Note: 1: 2205 2: 3: Error

MSI © (68:E8) [09:38:14:119]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI © (68:E8) [09:38:14:119]: Note: 1: 2205 2: 3: Error

MSI © (68:E8) [09:38:14:119]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI © (68:E8) [09:38:14:119]: 吰瞒

MSI © (68:E8) [09:38:14:119]: 吰瞒

MSI © (68:E8) [09:38:14:119]: Grabbed execution mutex.

MSI © (68:E8) [09:38:14:119]: Cleaning up uninstalled install packages, if any exist

MSI © (68:E8) [09:38:14:119]: MainEngineThread is returning 1603

=== Verbose logging stopped: 1/7/2015 9:38:14 ===

The 1708 error lead me to the fact that maybe the firewall on the target server was the issue, but I followed the suggested changes to the firewall on the target server and the installation still fails.

Any ideas on where to turn next?

[AdinE]

Check out this TechNet article, that mentions possibly missing Visual C++ or the XML Parser.

 

http://blogs.technet.com/b/dpm/archive/2014/09/29/support-tip-dpm-2012-r2-ur3-agent-install-fails-with-error-0x80070643.aspx

 

PS: You didn't mention what version of DPM you are using, either 2012, 2012 SP1, or 2012 R2. Also, what OS version you are trying to install the agent onto.

[SRKegger]

The version of DPM is 2012 SP1 (4.1.3465.0). The target server is on Server 2008 Enterprise R2 SP1. I'll take a look at the article now. Thanks!

[SRKegger]

Microsoft Visual C++ 2005 Redistributable Package (x64) was already installed.

Microsoft Visual C++ 2008 Redistributable Package (x64) was already installed.

The MSXML 6.0 Parser was already installed.

Any other ideas?

[AdinE]

Take a look at this TechNet article: https://social.technet.microsoft.com/Forums/en-US/d95495a2-5ca2-41c4-9bb6-a87d1ae23af4/dpm-installation-failed-dpm-2012-r2-id810?forum=dpmsetup

 

The individual, although having Visual C++ present, had to uninstall/re-install it. Can you give that a try?