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Knowledge Base articles in Microsoft System Center 2012 Service Manager are display as RTF by design. Everyone knows that Knowledge Articles in RTF format, are not very user friendly and very clunky. So searched the web from some alternative way to make SCSM 2012 display the way I wanted. I needed the following: · Full-text search support; · Search by the article ID; · Lists of the most recent and most popular articles; · Personal page for each article to make bookmarks and permanent links; · Ability to rate and comment articles on the portal; · Caching engine for faster access for heavy load situations; · Customizable titles; · Multi-language support; · Affordable price. Here is what I found check out this link. http://www.scutils.com/products/knowledge-base The gentleman's name is Marat Kuanyshev he is based out of Kazakhstan. He is a MS Gold Partner. He is legit I met with him and he gave me a full demo of his webpart and it did exactly what he claimed it would do. I suggest that if you want the functionallity above check out SCUTILS.