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Remote Access to Clients

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We are using sccm 2012 R2.

If i want to Assistance a user i have 3 options to do that.

- Remote Control

- Remote Assistance

- Remote Desktop


but if the user is not logged in or i have to log off and login again for example with an Domain Admin i'm getting disconnected.

do you know an other tool in SCCM or a way to control a workstation if nobody is logged in?


many thanks for your help.

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You should be able to do that with the Remote Control, there you can set the Remote Control settings so that you can remote control it even if nobody is logged on..

Remote assistance will only work if a user is logged on, remote desktop only works if there is no user logged on. So remote control is the way to do it.


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