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Can't wipe phone

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I am running Exchange 2013 on premise and I have a Galaxy S6 Edge that needs to be wiped. The phone belonged to a former employee whose account has been disabled and password changed.

I used ECP to initiate a remote wipe but nothing is happening. The status shows "Wipe Pending". The phone is with me, turned on and attempting to sync. I can see the "Sign-in failed" notification on the lock screen.

I realize that I can enter a bad password five times and the phone will reset itself but I'm not looking for a workaround. I need to be able to reliably erase phones remotely.

Can anyone think of a reason why this phone won't wipe? I tried re-enabling the account to see if that would help but no.

Does the phone need to be unlocked first? I wouldn't think that should matter since it's still attempting to sync.

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