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sprite

Company Website not working from the inside

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Hello All,

 

We recently moved our website to a hosting service and when I look at our profile on their portal I see a CNAME entry for our website. Up until now I had a www host record pointing to the IP address of the website but this did not resolve the issue. Yesterday I deleted the www host record and created a CNAME entry matching what I see on the hosting providers portal but again still no luck.

 

- I can successfully ping the website name and IP address

- our domain name is abc.com with the website being www.abc.com

- nslookup resolves going through our DNS server showing the alias and targeted host

- when I enter the IP address into the browser I get "404 the site you were looking for could not be found"

 

Question with creating a CNAME...do i need to use an alias name or leave it blank? The Fully Qualified domain is abc.com and the target host is abc.webhostingcompany.com

 

I have only been with this company for little over a year but people tell me the website never worked internally.

 

I appreciate any suggestions.

 

 

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