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Perkyier

Double Assignment Notifications

Question

 My users are getting two notifications whenever an Service Request is assigned to them. One is from the Cireson Notify management pack, which is the one I prefer to use. The other, I'm having trouble figuring out where it's coming from. I know what template it is using, but I can't find any configuration that specifies to use it. I've reviewed all configurations in Administration>Workflows>Configuration as well as subscriptions and can't find anything that calls the template. Is there something out of the box, that's configured by default? And if so, is there a way to turn it off?

Edited by Perkyier
also checked subscriptions

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