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Perkyier

Double Assignment Notifications

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 My users are getting two notifications whenever an Service Request is assigned to them. One is from the Cireson Notify management pack, which is the one I prefer to use. The other, I'm having trouble figuring out where it's coming from. I know what template it is using, but I can't find any configuration that specifies to use it. I've reviewed all configurations in Administration>Workflows>Configuration as well as subscriptions and can't find anything that calls the template. Is there something out of the box, that's configured by default? And if so, is there a way to turn it off?

Edited by Perkyier
also checked subscriptions

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Cannot believe no one has replied or resolved this. I have the same issue, but SCSM issues two notifications on SRs, cannot find where the one is coming from, I'm sure it is something OOB config somewhere.

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