Hardware inventory returns (80004005) InventoryAction does not exist on all clients after update to 1806

[supaFlaj]

Hi guys, 
I've been struggling with this one for over a week. I updated SCCM from 1710 to 1806. Had some trouble with AV software, but all in all the update finished with success. All components seems to be working (OS deployment, Software updates, Application Installation...). But hardware inventory just won't work, neither on workstations and neither on servers. In InventoryAgent.log there always appears the same message:
Inventory: *********************** Start of message processing. *********************** InventoryAgent 12.10.2018 8:50:14 5128 (0x1408)
Inventory: Message type is InventoryAction InventoryAgent 12.10.2018 8:50:14 5128 (0x1408)
Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 12.10.2018 8:50:14 5128 (0x1408)
Inventory: Clearing old collected files. InventoryAgent 12.10.2018 8:50:14 5128 (0x1408)
Inventory: Opening store for action {00000000-0000-0000-0000-000000000001} ... InventoryAgent 12.10.2018 8:50:14 5128 (0x1408)
CInvState::VerifyInventoryVersionNumber: Mismatch found for '{00000000-0000-0000-0000-000000000001}': 15.5 vs. 0.0 InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Inventory: Version number mismatch; will do a Full report. InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Inventory: (80004005) InventoryAction does not exist () InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Raising event:
[SMS_CodePage(852), SMS_LocaleID(1060)]
instance of CLIMSG_HINV_ERROR_COLLECTIONFAILURE
{
ClientID = "GUID:B18F2F08-D6C0-488B-B82E-F6E4FE5E9479";
Data1 = "0";
Data2 = "0";
Data3 = "";
DateTime = "20181012065016.877000+000";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
MachineName = "PC328923";
ProcessID = 5652;
SiteCode = "PSM";
ThreadID = 5128;
};
InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
CInvState:Init: ReadInventoryActionPolicy() failed: 80004005 InventoryAgent 12.10.2018 8:50:165128 (0x1408)
Inventory: Initialization completed in 2.152 seconds InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Inventory: Cycle completed in 2.277 seconds InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Inventory: Action completed. InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)
Inventory: ************************ End of message processing. ************************ InventoryAgent 12.10.2018 8:50:16 5128 (0x1408)

steps I have tried so far:
- Repair CM Client
- Uninstall/install Client
- Created custom HINV setting and deployed, but still same error
- Forced a full HW inventori via WBEM https://blogs.technet.microsoft.com...p-forcing-a-full-hardware-inventory-for-sccm/
I am managing arround 4000 clients, and HINV doesn't work on any of them. Also there is no SCCM Hardware inventory task in Task Scheduler. On the other hand, software inventory works fine.

Previous to the upgrade, Hardware Inventory worked.

Can anyone please point me in the right direction to solve this problem.

[GarthMJ]

Have you reviewed your Client setting (sms_def.mof) and Configuration.mof files

[supaFlaj]

Yes, this is the result:

Also this one is very strange:

[GarthMJ]

That take care of the one file what about the client setting (sms_def.mof)?

[skissinger]

When that has happened to me before--and it has--it's almost always 'something' in the configuration.mof file.  My suggestion for you is to take a copy of your current \clifiles.src\hinv\configuration.mof file, and save it ELSEWHERE.

then on your primary site (or cas, if you're cursed with a cas), go to <installed location>\Data\HinvArchive  In there will be multiple backups (usually 5) of previously used configuration.mof files.

Hopefully you have one backup from prior to your upgrade--aka, a known good one.  Grab a copy of it (or if you're super paranoid, copy every file in \hinvarchive to another location, just in case), but copy a "I think it's good" configuration.mof.bkxxx file, rename it to just configuration.mof, and drop it into \clifiles.src\hinv, replacing the one you mofcomp'd and it was a success... but I'll bet there's still something wonky with it.

Once you've copied in an old one, monitor dataldr.log on the primary site, make sure it's not rejected.  Then a couple of policy refreshes on a client, and carefully watch policyagent.log on that client--make sure it doesn't error on getting a new policy.  If policyagent.log says all is good... go check if the inventory action is back in the control panel applet.  If so, your clients should start sending inventory again.

Once you have inventory working again, then use your favorite text comparison tool, and compare the one you restored, vs the one you pulled out--and see what's different.  I could be as simple as a special character somewhere in the mof file which although passes a "syntax" check (mofcomp -check), still is not able to be processed at the clients and compiled.

[supaFlaj]

Is sms_def.mof still used in SCCB 1806? Whre can I find it? All I see from searching are SMS_DEF.MOF.xml files

[GarthMJ]

You need to export it from the console (client settings) . However I would try Sherry's stuff first, as it is harder to  "kill" the sms_def.mof in CMCB. 

[supaFlaj]

Hi Sherry, I found 5 bak files dating 3 years back and 5 bad.bak dated last year. Tried them all, but all they do is remove Hardware inventory action from CM Applet. 

When copying them to hinv folder I see Warning in dataldr.log: Warning - could not get current time/date/crc of C:\Program Files\Microsoft Configuration Manager\inboxes\clifiles.src\hinv\configuration.mof (retry later)

When applying back the original configuration.mof file I receive error on applying 2 policies in PolicyEvaluator.log:

<![LOG[Failed to compile action '{091bb494-310a-4acc-8351-66ecab5e7d8a}' in policy '{bede4f4a-65f8-41f7-89bb-02b01bc5862b}'
Namespace: \\.\ROOT\ccm\Policy\Machine\RequestedConfig
Compiler Error: Phase 3, Object: 116, Error: 80041002
Action Data:

instance of InventoryAction
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{f828070c-65cd-4db2-bf3c-66351fd83e55}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    DefaultTimeout = 600000;
    ReportTimeout = 4838400;
    Description = "Hardware";
    ReportType = "Delta";
    ReportDestination = "mp:MP_HinvEndpoint";
    InventoryActionLastUpdateTime = "20181019064204.000000+000";
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{3597d572-2cc6-4662-a2a2-41cce07aa4d5}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "CCM_System";
    DataItemID = "{00000000-0000-0000-0001-000000000009}";
    Namespace = "\\\\.\\root\\ccm\\invagt";
    Properties = "Name, SMSID, Domain, SystemRole, SystemType, LocalDateTime";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{3f5f9f20-873f-4184-b1ea-ca9e7998f55a}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32Reg_SMSGuestVirtualMachine64";
    DataItemID = "{00ABACED-2403-48CE-8CD0-FE646F2285B6}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "InstanceKey, PhysicalHostName, PhysicalHostNameFullyQualified";
    Timeout = 600000;
    Context = {
        instance of InventoryDataContext
        {
            Name = "__ProviderArchitecture";
            Type = "3";
            Value = {"64"};
        },
        instance of InventoryDataContext
        {
            Name = "__RequiredArchitecture";
            Type = "11";
            Value = {"true"};
        }};
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{7f377e36-c89a-4148-b0f0-632d34d58ec2}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32_SystemEnclosure";
    DataItemID = "{03637D1A-8101-4CC6-A883-4F9D7F7C6373}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "ChassisTypes, Manufacturer, Model, SerialNumber, SMBIOSAssetTag, Tag";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{a34ab104-72c3-41f1-94d4-6bf473e8de78}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "SMS_Windows8Application";
    DataItemID = "{1558682F-ABD5-4C7D-AAD7-06A7FF63836D}";
    Namespace = "root\\cimv2\\sms";
    Properties = "ApplicationName, Architecture, ConfigMgrManaged, DependencyApplicationNames, FamilyName, FullName, InstalledLocation, IsFramework, Publisher, PublisherId, Version";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{71fb3169-4921-4faa-98c8-dbb528bd9323}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "SMS_PowerSettings";
    DataItemID = "{1611EA8E-1853-4CB7-83CF-8C76BB0C2D28}";
    Namespace = "\\\\.\\root\\cimv2\\sms";
    Properties = "ACSettingIndex, ACValue, DCSettingIndex, DCValue, GUID, Name, UnitSpecifier";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{7272dc48-808d-4ffc-aa51-aa85e1023375}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32Reg_SMSAdvancedClientSSLConfiguration";
    DataItemID = "{16C6E5B9-419A-4AB8-9210-A7866EA426D8}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "CertificateSelectionCriteria, CertificateStore, ClientAlwaysOnInternet, HttpsStateFlags, InstanceKey, InternetMPHostName, SelectFirstCertificate";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{19526d16-fe41-4a12-8e27-0979bbe0f549}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32_SCSIController";
    DataItemID = "{1AFBE4CD-B154-4169-9A3C-78BAB8CA2981}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "Availability, Description, DeviceID, DriverName, HardwareVersion, Index, Manufacturer, Name, Status";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{50461aa0-422e-455f-879a-fa39c9f4790f}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "SMS_Processor";
    DataItemID = "{2403F3C1-A2A9-4F6D-AF0A-3C670CCB3826}";
    Namespace = "\\\\.\\root\\cimv2\\sms";
    Properties = "AddressWidth, BrandID, CPUHash, CPUKey, DataWidth, DeviceID, Family, Is64Bit, IsHyperthreadCapable, IsMobile, IsTrustedExecutionCapable, IsVitualizationCapable, Manufacturer, MaxClockSpeed, Name, NormSpeed, NumberOfCores, NumberOfLogicalProcessors, PCache, ProcessorId, ProcessorType, Revision, SocketDesignation, Status, SystemName, Version";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{6793929e-4d52-4fc4-9a2a-00bcd152fd2c}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "SMS_ActiveSyncService";
    DataItemID = "{259A7793-D88C-4AC9-8BC9-3AD2B128AA55}";
    Namespace = "root\\SmsDm";
    Properties = "LastSyncTime, MajorVersion, MinorVersion";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{a354c961-78b4-486f-a6eb-5320eab8bafd}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32_UserProfile";
    DataItemID = "{25F9D56A-307B-422D-A716-B88F1D2471A3}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "HealthStatus, LocalPath, RoamingConfigured, RoamingPath, RoamingPreference, SID, Special, Status";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{a773db23-79cf-475e-9bf7-f54d5d7b4dd0}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32_OptionalFeature";
    DataItemID = "{2B64D89B-687E-4091-ABC5-E13E5006842E}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "Caption, Description, InstallDate, InstallState, Name, Status";
    Timeout = 600000;
};

instance of InventoryDataItem
{
    PolicyID = "{bede4f4a-65f8-41f7-89bb-02b01bc5862b}";
    PolicyVersion = "63.00";
    PolicySource = "SMS:PSM";
    PolicyRuleID = "{091bb494-310a-4acc-8351-66ecab5e7d8a}";
    PolicyInstanceID = "{bfb153a7-b4f5-4889-b508-53aca0c35302}";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    ItemClass = "Win32_PhysicalMemory";
    DataItemID = "{2BE868B4-4CDB-4D18-B1BA-3C7A74C3B3AB}";
    Namespace = "\\\\.\\root\\cimv2";
    Properties = "BankLabel, Capacity, Caption, CreationClassName, DataWidth, Description,         1.1.1601 0:00:00    1682186272 (0x64442020)
Bad policy dumped to C:\Windows\CCM\Temp\badpolicy-SMS_PSM-{bede4f4a-65f8-41f7-89bb-02b01bc5862b}-63.00-{091bb494-310a-4acc-8351-66ecab5e7d8a}.txt    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
Already sent a policy rule application failure status message within the last 6 hours, not sending.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
Failed to apply policy rule {091bb494-310a-4acc-8351-66ecab5e7d8a}.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
The policy CCM_Policy_Policy5.PolicyID="{bede4f4a-65f8-41f7-89bb-02b01bc5862b}",PolicySource="SMS:PSM",PolicyVersion="63.00" failed to compile. State has been set to 'Error' and policy will be rolled back.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
 

Bad policy dumped to C:\Windows\CCM\Temp\badpolicy-SMS_PSM-{bede4f4a-65f8-41f7-89bb-02b01bc5862b}-63.00-{091bb494-310a-4acc-8351-66ecab5e7d8a}.txt    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
Already sent a policy rule application failure status message within the last 6 hours, not sending.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
Failed to apply policy rule {091bb494-310a-4acc-8351-66ecab5e7d8a}.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
The policy CCM_Policy_Policy5.PolicyID="{bede4f4a-65f8-41f7-89bb-02b01bc5862b}",PolicySource="SMS:PSM",PolicyVersion="63.00" failed to compile. State has been set to 'Error' and policy will be rolled back.    PolicyAgent_PolicyEvaluator    19.10.2018 9:11:00    18916 (0x49E4)
 

So what can I do about sms_def.mof file?

 

[supaFlaj]

Hi, yesterday I ran a Site Reset and the problem still exists.

[GarthMJ]

On you r site server, unselect the Win32_PhysicalMemory under hardware inventory. Does this fix your issue? 

[supaFlaj]

Hi, thanks for the hint, but still the same. I just opened PolicySpy and found this policy to be in error in Requested Policies\Machine\Configuration\CCM_Policy_Policy5:

Everything looks fine with both .mof files.

 

[supaFlaj]

I have also found an old sms_def.mof file from 2015, but I am unable to import it to Default client settings. Also it appears that this older mof file is healthy, because there are great differences between older and current one. But the issue is that this 2015 .mof file could not be compiled, I receive error: error SYNTAX 0X8004400a: Unexpected token at file scope Compiler returned error 0x8004400a

[supaFlaj]

Hi one more question:

If I select top 1000 rows in a table dbo.HinvMOFs I see this:

But when I try to edit top 200 rows I get this:

The SMS_DEF.MOF.XML is empty, and also I cannot edit it?

 

Also if I copy the MOF text from the first image, this text ends with:

  <InventoryClass SmsClassID="MICROSOFT|DRIVER_VXD|1.0" Name="Win32_DriverVXD" SmsReport="False" SmsGroupName="Driver - VxD" Namespace="\\.\root\cimv2">
    <Properties>
      <Property Name="BuildNumber" />
      <Property Name="Caption" />
      <Property Name="CodeSet" />
      <Property Name="Control" />
      <Property Name="Description" />
      <Property Name="DeviceDescrip

 

It seems, that the SMS_DEF.MOF is missing some statements. How can I fix that?

[supaFlaj]

Hi guys, finally I managed to solve this puzzle. In configuration.mof file, somebody has put in the //Physical Memory and // Physical Memory Array classes, but they weren't compatible. So I deleted them from mof file and HInv started to work. Thank you both for your contribution!

[Ketan Kamble]

Hi Can you please elaborate which settings exactly you changed ?

 

You removed Physical Memory ( Win32_physicalMemory) class from hardware inventory classes ?

 

Inventory: Opening store for action {00000000-0000-0000-0000-000000000001} ...    InventoryAgent    11/30/2020 3:27:25 PM    6232 (0x1858)
CInvState::VerifyInventoryVersionNumber: Mismatch found for '{00000000-0000-0000-0000-000000000001}': 94.1 vs. 0.0    InventoryAgent    11/30/2020 3:27:31 PM    6232 (0x1858)
Inventory: Version number mismatch; will do a Full report.    InventoryAgent    11/30/2020 3:27:31 PM    6232 (0x1858)
Inventory: (80004005) InventoryAction does not exist ()    InventoryAgent    11/30/2020 3:27:31 PM    6232 (0x1858)
Raising event:
[SMS_CodePage(936), SMS_LocaleID(2052)]
instance of CLIMSG_HINV_ERROR_COLLECTIONFAILURE
{
    ClientID = "GUID:8119C3AE-2AB9-444A-A363-E868471D62B8";
    Data1 = "0";
    Data2 = "0";
    Data3 = "";
    DateTime = "20201130072731.282000+000";
    InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
    MachineName = "";
    ProcessID = 6956;
    SiteCode = "PS1";
    ThreadID = 6232;
};
    InventoryAgent    11/30/2020 3:27:31 PM    6232 (0x1858)
CInvState:Init: ReadInventoryActionPolicy() failed: 80004005    InventoryAgent    11/30/2020 3:27:31 PM    6232 (0x1858)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

 

[GarthMJ]

Exactly what changes have you made recently to your CM environment?