System Center Service Manager 2010, a new addition to the System Center suite of products, delivers an integrated platform for automating your organization’s IT Service Management best practices and adapting them to meet your organization’s requirements.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
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System Center Service Manager 2010, a new addition to the System Center suite of products, delivers an integrated platform for automating your organization’s IT Service Management best practices and adapting them to meet your organization’s requirements.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
more info > http://www.microsoft.com/systemcenter/en/us/service-manager.aspx
download the beta > http://www.microsoft.com/downloads/details.aspx?FamilyID=19226783-AE6C-4CE5-82FD-59357A7BD365&displaylang=en
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