xstnc Posted May 10, 2010 Report post Posted May 10, 2010 Hi! Getting further along the way of using SCCM thanks to the awesome community here. I have another question tho.. I have sccm up and running, with about 800 clients registrered. What I'm trying to do, is remote control their computer (pref Remote Tools, due to shared controls?). I've read the remote tools documentation for firewall configuration, and set the rules. When trying to connect, I first get prompted for auth, and that's ok - but when it's trying to connect it just prompts an error message: connection failed 0x80004005 This should how ever work, since the computer is in the network, I can ping it, and I can browse it's shared folders.. I'm thinking there still is a firewall issue somewhere.. What do you think? Quote Share this post Link to post Share on other sites More sharing options...
0 anyweb Posted May 10, 2010 Report post Posted May 10, 2010 what OS is running on the clients you are trying to connect to ? Quote Share this post Link to post Share on other sites More sharing options...
0 xstnc Posted May 10, 2010 Report post Posted May 10, 2010 They are all running Windows 7. Quote Share this post Link to post Share on other sites More sharing options...
0 wmmayms Posted May 10, 2010 Report post Posted May 10, 2010 Its easier when you know what the codes mean: 0x80004005= Access Denied. I would check the user permissions and then i would check the logfile called "RemoteControl.log" located here: "\\<COMPUTERNAME>\c$\WINDOWS\system32\CCM\Logs" for clues. Quote Share this post Link to post Share on other sites More sharing options...
0 anyweb Posted May 10, 2010 Report post Posted May 10, 2010 are you seeing an UAC prompt on the windows 7 client when you attempt to remote to it ?, as wmmayms says, 80004005 is access denied.. Quote Share this post Link to post Share on other sites More sharing options...
0 xstnc Posted May 10, 2010 Report post Posted May 10, 2010 I found the CCM folder within Windows\SysWOW64\ Is that a bad thing? I get prompted for auth as I connect, due to my user not having any special rights on our domain. But when trying to connect with a domain admin account, it gives the error message. Checking logs now. Anyweb: No, the user don't see anything. Not the box allowing/not allowing remote control, or any UAC prompt. Quote Share this post Link to post Share on other sites More sharing options...
0 xstnc Posted May 10, 2010 Report post Posted May 10, 2010 Logs say: Remote Control Server started. RemoteControl 07.05.2010 15:18:39 6840 (0x1AB8) Remote Control Launcher started. RemoteControl 07.05.2010 15:18:39 2204 (0x089C) Monitor thread started RemoteControl 07.05.2010 15:18:40 6984 (0x1B48) Creating RDP session RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Remote Control Agent started. RemoteControl 07.05.2010 15:18:40 4716 (0x126C) RCAgent successfully started. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Successfully created ticket for domain\domainadmin RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Created invitation for domain\domainadmin RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Launcher is no longer in use. Shutting down. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Remote Control Launcher terminated normally. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Server is no longer in use. Shutting down. RemoteControl 07.05.2010 15:18:40 6840 (0x1AB8) Remote Control Server terminated normally. RemoteControl 07.05.2010 15:18:40 6840 (0x1AB8) Agent did not receive a valid connection attempt within the time limit. Session will be terminated. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Server is no longer in use. Shutting down. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Closing RDP session RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Remote Control Agent terminated normally. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Quote Share this post Link to post Share on other sites More sharing options...
0 Eswar Koneti Posted May 10, 2010 Report post Posted May 10, 2010 Logs say: Remote Control Server started. RemoteControl 07.05.2010 15:18:39 6840 (0x1AB8) Remote Control Launcher started. RemoteControl 07.05.2010 15:18:39 2204 (0x089C) Monitor thread started RemoteControl 07.05.2010 15:18:40 6984 (0x1B48) Creating RDP session RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Remote Control Agent started. RemoteControl 07.05.2010 15:18:40 4716 (0x126C) RCAgent successfully started. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Successfully created ticket for domain\domainadmin RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Created invitation for domain\domainadmin RemoteControl 07.05.2010 15:18:40 4716 (0x126C) Launcher is no longer in use. Shutting down. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Remote Control Launcher terminated normally. RemoteControl 07.05.2010 15:18:40 2204 (0x089C) Server is no longer in use. Shutting down. RemoteControl 07.05.2010 15:18:40 6840 (0x1AB8) Remote Control Server terminated normally. RemoteControl 07.05.2010 15:18:40 6840 (0x1AB8) Agent did not receive a valid connection attempt within the time limit. Session will be terminated. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Server is no longer in use. Shutting down. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Closing RDP session RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Remote Control Agent terminated normally. RemoteControl 07.05.2010 15:19:10 4716 (0x126C) Check if your firewall is disabled or not ? also Did you check,if you have enabled "ask for permission" under site hirarchy-->client agents-->remote control client agents settings ? from the line"Agent did not receive a valid connection attempt within the time limit. Session will be terminated " Quote Share this post Link to post Share on other sites More sharing options...
0 xstnc Posted May 10, 2010 Report post Posted May 10, 2010 Firewall is not disabled. But configured with open ports for remote tools (found some sort of microsoft documentation on this). I was on the phone with the user I was trying to control. He said nothing popped up, as in no way of accepting the remote tools session. And no UAC prompt. I've got everything enabled with full control on the General tab. Security tab: Lists the user account I tried with. Notifications tab: Display a visual indicator = On, show status icon on taskbar. Play a sound = Off Remote assistance tab: Both top checkboxes. Full Control. Remote desktop client settings: Not checked. Quote Share this post Link to post Share on other sites More sharing options...
0 xstnc Posted May 10, 2010 Report post Posted May 10, 2010 Just tried accessing a computer locally on the network, this works fine (This just started working today for some reason..) It even started with out prompting me for auth? So I guess it's a firewall issue between our sites. But it's kinda wierd for it to prompt the 0x80004005 = Access Denied, when it's most likely a firewall issue? I'll have to recheck the firewall policy again. Quote Share this post Link to post Share on other sites More sharing options...
0 Eswar Koneti Posted May 10, 2010 Report post Posted May 10, 2010 What ports have you given in the firewall as exceptions ? Hope so you had given TCP are: 135,2701,2702 and UDP are : 2701,2702 . more info : http://technet.microsoft.com/en-us/library/bb694088.aspx Quote Share this post Link to post Share on other sites More sharing options...
Hi!
Getting further along the way of using SCCM thanks to the awesome community here.
I have another question tho..
I have sccm up and running, with about 800 clients registrered.
What I'm trying to do, is remote control their computer (pref Remote Tools, due to shared controls?).
I've read the remote tools documentation for firewall configuration, and set the rules.
When trying to connect, I first get prompted for auth, and that's ok - but when it's trying to connect it just prompts an error message:
connection failed 0x80004005
This should how ever work, since the computer is in the network, I can ping it, and I can browse it's shared folders..
I'm thinking there still is a firewall issue somewhere..
What do you think?
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