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adelgehier

How to use software control on SCCM

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Version française 

Bonjour,

J'ai un petit problème quand je veut afficher un rapport de logiciel . Il m'est impossible de sélectionnez le mois et l’année affin de générer le rapport :

image.thumb.png.e74014cba4f87f4e98b364eb4cc52ea3.png

Version english

 

Hello, I have a little problem when I want to view a software report. I am unable to select the month and year in order to generate the report:

 

image.thumb.png.e74014cba4f87f4e98b364eb4cc52ea3.png

 

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6 hours ago, adelgehier said:

Hello, its already several me that i created the rules


 
 
 
 
 
 

Has it been 30 days since you created those rules? That report will take time to populate. 

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4 hours ago, adelgehier said:

Yes it's been 3 months since the rules are made


 
 
 
 
 
 

Have you confirmed that the Rules are collecting results on a computer by reviewing the log mtrmgr.log? Until you do this step it doesn't matter how old the rules are. 

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I looked, and in that log I didn't find anything that looked like "illustrator" ; but then again, maybe I don't know what to look for.

For example, that log has a line like this:

<![LOG[Process ID 17748 is for process C:\Program Files\Microsoft Office\Office16\EXCEL.EXE]LOG]!><time="14:54:55.862-120"

<![LOG[No matching rule found for process 17748]LOG]!><time="14:54:55.862-120" date="06-03-2020"

So that shows that Excel launched...but there is no rule for Excel.exe

Since your example indicates it's for Illustrator, do you have a box with Illustrator, which you KNOW has run Illustrator, then read the mtrmgr.log on that box; looking for a matching rule.  (and yes, you're going to have to teach yourself how to read log files, I know it's not the most glamorous job in the world; but everything you ever wanted to know and more about CM is in the logs...)

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