Jump to content


Sign in to follow this  
day79

ConfigMgr Clients Inactive

Recommended Posts

We have a ton of ConfigMgr clients that are showing they are on, but "inactive". Clients haven't sent their heard beat or inventory in several days...see attached pic. These machines have been powered on all week.  They aren't able to install software from Software Center or take deployments.  We recently upgraded to 5.00.8968.1000 and installed a hotfix.  Any suggestions on what to check?  Management Points all look good.  Reinstalling the client appears to work but there are tons.  We do use Sophos AV and recently tried Endpoint out before deciding to stay with Sophos.  Sophos rolled out a new version and we added the following exceptions:

  • C:\Windows\CCM
  • C:\Windows\CCM\*.sdf
  • C:\Windows\CCM\ServiceData
  • C:\Windows\CCMCache
  • C:\Windows\CCMSetup
  • C:\Windows\CCM\Logs

Any help would be appreciated!

 

2020-08-12_13-35-38.png

Share this post


Link to post
Share on other sites

We were having the exact same thing. At some point devices stopped checking in for no reason. We ended up reinstalling the management point role and devices started to check in correctly.

Share this post


Link to post
Share on other sites

Hi! In my environment (5000 clients) we had the same problem. Turned out it's how SCCM checks the clients' 'life indicators' that was the source of the problem. We use XDR antivirus, and have endpoint protection turned off. Endpoint protection being installed and switched on is one of the life indicators SCCM rely on to tell if a client is active/inactive. When I turned off Endpoint Protection in the client policy, the clients started to behave normally again. Took some time, a few months, but now everything is back to normal.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...