Renamed User Doesn't Show in Offline Address Book

[eaweiner]

I have recently renamed a user(as a result of getting married). When in cached mode the user doesn't show up. When in non-cached mode they do. If I log into Outlook Web Access I can see their name in the address book. I came across this: http://blogs.msdn.co...a-gal-sync.aspx. The command (set-mailbox) itself doesn't work when using the ShowInAddressbookUser parameter. I have confirmed the user is not hidden from the GAL either. I have renamed user's in the past and haven't run into this. I'm sure I am missing something stupid, anyone? (Exchange 2K7)

[Andersson]

Hi,

 

Try to update the OAB using : Get-OfflineAddressBook | Update-OfflineAddressBook

Before doing that, set the verbose logging to Expert

 

Set-EventLogLevel -Identity “MSExchangeSA\OAL Generator” –Level Expert

Get-EventLogLevel “MSExchangeSA\OAL Generator”

 

(http://blogs.msdn.com/b/dgoldman/archive/2006/08/26/725860.aspx)

 

And depending on how you publish the OAB to the clients, PF and/or IIS

 

Update-FileDistributionService -id servername

(http://technet.microsoft.com/en-us/library/bb124697%28EXCHG.80%29.aspx)

 

Give it some time to update and then from the Outlook client (which version?) download the address book

 

Then you should be fine

 

Good luck!