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Install Updates step fails in Build and Capture (error code 87D00272). Google gives me nothing

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I wanted to put this topic in the main CM2012 forum, but I can't, for some reason. That's why it's posted here.

 

Hello,

 

I was really hoping someone could help me with this.

 

Background information:

- We have a CM07 server in a production environment.

- I've set up a CM12 RTM server, following the guides in this forum, with the hopes of migrating soon.

- I wanted to do OSD from scratch to learn more and to take advantage of new features in CM12.

- I have a few virtual machines running for testing OSD/apps (these are the only clients managed by my CM12 server).

- Since it's not possible to have two WDS servers running at the same time AFAIK (without using registry tweaks, the F11 trick, that by the way doesn't work for me) I have created a bootable TS media that I mount on the virtual machines whenever I want to test OSD.

 

Now, to my problem:

 

I can't figure out why my Build and Capture TS is failing on the Install Software Updates step. smsts.log file says: Failed to RefreshUpdates, hr=087d00272, followed by: Failed to run the action: Install Software Updates. Component is disabled (Error: 87D00272; Source: CCM). I have read about similar issues occurring in CM07 capture task sequences since the machine is joined to a Workgroup. The proposed solution was adding SMSSLP=FQDN to the client installation properties, but since that functionality is moved to the MP in CM12, it should be enough to specify SMSMP=FQDN in my case. It's not working anyway. Tried it to a Deploy TS also, where the machine is domain joined, but I got the same error.

 

The error code 87D00272 returns no results on Google. This stumps me, as someone surely has had the same problem? Here is the relevant portions of the smsts.log file

 

If someone had the chance to look at this, I would greatly appreciate it. Thank you!

 

 

Refreshing Updates InstallSWUpdate 2012-06-13 10:15:33 228 (0x00E4)
spInstall->RefreshTargetedUpdates( spCallback, &bAlreadyCompleted ),

HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate

\installswupdate.cpp,467) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
Failed to RefreshUpdates, hr=0x87d00272 InstallSWUpdate 2012-06-13 10:15:34 228

(0x00E4)
RefreshTargetedUpdates(spInstall, spCallback, bAlreadyCompleted), HRESULT=87d00272

(e:\nts_sccm_release\sms\client\osdeployment\installswupdate

\installswupdate.cpp,1295) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
RefreshUpdates(), HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment

\installswupdate\installswupdate.cpp,906) InstallSWUpdate 2012-06-13 10:15:34

228 (0x00E4)
InstallUpdates(pInstallUpdate, tType, sJobID, sActiveRequestHandle),

HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate

\main.cpp,248) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
Setting TSEnv variable SMSTSInstallUpdateJobGUID= InstallSWUpdate 2012-06-13

10:15:34 228 (0x00E4)
Process(pInstallUpdate, tType), HRESULT=87d00272 (e:\nts_sccm_release\sms\client

\osdeployment\installswupdate\main.cpp,304) InstallSWUpdate 2012-06-13 10:15:34

228 (0x00E4)
Process completed with exit code 2278556274 TSManager 2012-06-13 10:15:34

912 (0x0390)
!-----------------------------------------------------------------------------------

---------! TSManager 2012-06-13 10:15:34 912 (0x0390)
Failed to run the action: Install Software Updates.
Component is disabled (Error: 87D00272; Source: CCM) TSManager 2012-06-13

10:15:34 912 (0x0390)
MP server http://CFGMGR-SRV.zenit.brummer.se. Ports 80,443. CRL=false. TSManager

2012-06-13 10:15:34 912 (0x0390)
Setting authenticator TSManager 2012-06-13 10:15:35 912 (0x0390)
Set authenticator in transport TSManager 2012-06-13 10:15:35 912 (0x0390)
Sending StatusMessage TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting message signatures. TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting the authenticator. TSManager 2012-06-13 10:15:35 912 (0x0390)
CLibSMSMessageWinHttpTransport::Send: URL: CFGMGR-SRV.zenit.brummer.se:80  CCM_POST

/ccm_system/request TSManager 2012-06-13 10:15:35 912 (0x0390)
Request was succesful. TSManager 2012-06-13 10:15:35 912 (0x0390)
Set a global environment variable _SMSTSLastActionRetCode=-2016411022 TSManager

2012-06-13 10:15:35 912 (0x0390)
Set a global environment variable _SMSTSLastActionSucceeded=false TSManager

2012-06-13 10:15:35 912 (0x0390)
Clear local default environment TSManager 2012-06-13 10:15:35 912 (0x0390)
Let the parent group (Setup Operating System) decides whether to continue execution

TSManager 2012-06-13 10:15:35 912 (0x0390)
The execution of the group (Setup Operating System) has failed and the execution has

been aborted. An action failed.
Operation aborted (Error: 80004004; Source: Windows) TSManager 2012-06-13

10:15:35 912 (0x0390)
Failed to run the last action: Install Software Updates. Execution of task sequence

failed.
Component is disabled (Error: 87D00272; Source: CCM) TSManager 2012-06-13

10:15:35 912 (0x0390)
MP server http://CFGMGR-SRV.zenit.brummer.se. Ports 80,443. CRL=false. TSManager

2012-06-13 10:15:35 912 (0x0390)
Setting authenticator TSManager 2012-06-13 10:15:35 912 (0x0390)
Set authenticator in transport TSManager 2012-06-13 10:15:35 912 (0x0390)
Sending StatusMessage TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting message signatures. TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting the authenticator. TSManager 2012-06-13 10:15:35 912 (0x0390)
CLibSMSMessageWinHttpTransport::Send: URL: CFGMGR-SRV.zenit.brummer.se:80  CCM_POST

/ccm_system/request TSManager 2012-06-13 10:15:35 912 (0x0390)
Request was succesful. TSManager 2012-06-13 10:15:35 912 (0x0390)
Launching command shell. OSDSetupHook 2012-06-13 10:15:45 1932

(0x078C)
executing command: C:\WINDOWS\system32\cmd.exe /k OSDSetupHook 2012-06-13

10:15:45 1932 (0x078C)
executed command: C:\WINDOWS\system32\cmd.exe /k OSDSetupHook 2012-06-13

10:15:45 1932 (0x078C)
Execution::enExecutionFail != m_eExecutionResult, HRESULT=80004005 (e:

\nts_sccm_release\sms\client	asksequence	smanager	smanager.cpp,756) TSManager

2012-06-13 10:16:57 912 (0x0390)
Task Sequence Engine failed! Code: enExecutionFail TSManager 2012-06-13

10:16:57 912 (0x0390)
****************************************************************************

TSManager 2012-06-13 10:16:57 912 (0x0390)
Task sequence execution failed with error code 80004005 TSManager 2012-06-13

10:16:57 912 (0x0390)

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Does everything look fine in your SUP status and component status?

 

Yeah. SUP looks fine, all green.

 

I have some warnings in Component Status about AD User Discovery and AD System Discovery and a warning in Site Status about Distribution Point on C$ (i have a NO_SMS_ON_DRIVE.SMS file on C: so I don't know why SCCM thinks a distribution point is located there. Maybe I've misunderstood something).

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I have created a bootable TS media that I mount on the virtual machines whenever I want to test OSD.

 

 

how are you creating your 'ts media'

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how are you creating your 'ts media'

 

1. I select Bootable media

2. Site-based media

3. \\servername\e$\whatever.iso

4. Enable unknown computer support, no password protection, self-signed media cert, no UDA

5. Boot image: I've tried a few boot images, both standard and MDT created. Select my DP and MP

6. No customizations or prestart commands

 

Seems pretty straight forward, but perhaps I'm missing something.

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if i get time i will try and replicate this

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if i get time i will try and replicate this

 

Actually, I've decided to start over. I've spent too much time on this, and I'm confident I screwed up big time somewhere in installation of SQL or Cfg Mgr, or that something was seriously wrong with my boundaries.

 

I appreciate you all taking time to look at this, and thanks, Niall for all the brilliant guides!

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i tested it today and it works just fine (see screenshot), i booted from a boot media iso created the same way as you, for your info i'm showing you what my task sequence looks like and particularly the setup windows and configmgr step

 

installing updates fine.png

 

are you sure you have targetted updates (deployed a Software udpate group) to the build and capture collection ?

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i tested it today and it works just fine (see screenshot), i booted from a boot media iso created the same way as you, for your info i'm showing you what my task sequence looks like and particularly the setup windows and configmgr step

 

post-1-0-22615200-1339873741_thumb.png

 

are you sure you have targetted updates (deployed a Software udpate group) to the build and capture collection ?

 

Yeah, that's exactly what I did. Your TS in the screenshot joins workgroup, correct?

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correct, it's a build and capture

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Yeah, I reinstalled the entire server. Using TS media works like a charm this time, it's installing updates like a boss.

 

Having some other issues though: My SUP seems to sync updates for a whole bunch of products and OS's that I know I didn't choose. I just chose Windows 7 and Critical and Security Updates, but it started giving me updates for Windows 2000, Windows Server 2003 etc. It's really weird. So my root folder All Software Updates now contains like 3000 updates :)

 

But I just filtered out the ones I want, so I'm good for now. But the next time I want to sync, it'll take forever again since it will want to sync for like every MS product known to man.

 

Before you ask :) yes, I did try to remove the SUP role and reboot. Added it again. This time I chose 0 products to sync and started a full sync. Returned 0 updates. I chose Windows 7 again, and ran a full sync. Still got loads I didn't want.

 

I checked the WSUS, and from what I could tell, it looked ok.

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Not sure if anyone is still having this problem, but I received the same error recently. The problem was resolved by going to Administration/Client Settings/Default Client Settings/Software Updates and Enabling software updates. (This is on an SCCM 2012 system.)

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