Clients not downloading Package

[fastford]

I have created a package in SCCM 2007 to deploy a software update. I have the package complete, updated distribution point, advertisement is working as it should to the clients. When the clients choose to install the program they error out and it says download is not available. I searched some logs and found an error code (error 0x800700ce)..Only thing i could find online was it had to do with the specified path is to long. And a fix offered...runing it from the server vs download and run locally did nothing. Please help. I need to get this software update deployed.

 

Erik

[BB24]

Double-check your data source path. It could be too many characters especially if you have lots of subdirectories and the name of the file to be installed is long. I don't recall the exact length, but I've seen that error with an application package in my environment. We had to move the package to a different folder structure to shorten it.

[Trevor Sullivan]

Hello Erik,

 

We'll need a lot more information than just that to help you out. That being said, the error number that you posted (0x800700CE) translates into this message: "The filename or extension is too long."

 

Given this, you might want to try checking the logs on the client to see the length of the URL it's trying to access. Also, examine the IIS logs on the BITS-enabled distribution point.

 

Cheers,

Trevor Sullivan

http://trevorsullivan.net

http://twitter.com/pcgeek86

[fastford]

_{What logs should I check on the client?}

[fastford]

This was from the CAS.log

 

Download location found 0 - \\SCCSCCM01.XXXXXXXXXXXXXX.COM\SMSPKGC$\LPC000D3

Download failed for content LPC000D3.1 under context S-1-5-21-4234435504-1500553131-2518409970-4689, error 0x800700ce

Download failed for download request {054A3652-5948-47E2-A77E-C93762DFB5EC}

 

Raising event:

[sMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistDownloadFailedEvent

{

ClientID = "GUID:1E533D6B-0CE7-4B4E-81BA-A17336173D15";

DateTime = "20120806130451.531000+000";

MachineName = "SCCXXXXX01";

PackageId = "LPC000D3";

PackageName = "LPC000D3";

PackageVersion = "1";

ProcessID = 1776;

SiteCode = "LPC";

ThreadID = 2884;

};

 

 

 

From the execmgr.log

 

OnContentAvailable program NX 8.0.2 32bit Update NOT available, 0x800700ce

Raising event:

[sMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistAdvertDownloadFailedMomEvent

{

AdvertisementId = "LPC20073";

ClientID = "GUID:1E533D6B-0CE7-4B4E-81BA-A17336173D15";

DateTime = "20120806130700.656000+000";

MachineName = "SCCXXXXX01";

PackageName = "LPC000D3";

PackageVersion = "1";

ProcessID = 1776;

ProgramName = "NX 8.0.2 32bit Update";

SiteCode = "LPC";

ThreadID = 2884;

Win32ErrorCode = 2147942606;

};

 

From the DataTransferService.log

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} created to download from 'file:\\SCCSCCM01.xxxxxxxxxxxxxx.com\SMSPKGC$\LPC000D3' to 'C:\WINDOWS\system32\CCM\Cache\LPC000D3.1.S-1-5-21-4234435504-1500553131-2518409970-4689'.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} in state 'DownloadingManifest'.

 

Job {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} impersonating logged on user.

 

Job {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} reverted impersonation.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} in state 'RetrievedManifest'.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} in state 'PendingDownload'.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} in state 'DownloadingData'.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} in state 'Cancelled'.

 

DTSJob {FD4F3F4E-0148-4C39-9BF5-E3847A3FB3AA} cancelled by client.