Software Scans

[cmcina12]

Hi
I am new to SCCM 2012 and have followed all your guides and so far all is well,
we have single primary server and around 700 PC's globally.

 

the issue we have is all the asset intelligence works fine and all the hardware and
software inventories scan and pull data happily for most machines apart from
around 10 machines have you any ideas what i should do?

 

[GarthMJ]

Read this article, where does the Hardware inventory stop
for any of these PCs?

http://www.myitforum.com/articles/8/view.asp?id=11236

[cmcina12]

My appoligies i meant to add the hardware inventory completes but not the software inventory and when you look at these particular machines on the management console the software scan is blank.

i am trying to run an auditing software which needs this to be populated and this is what pointed the issue out.

Any info would be great i have been pulling my hair out for days

[GarthMJ]

Does the Inventoryagent.log say that the SW inventory completes?

 

BTW, I recommend turning off SW inv as there are just too many headaches with it and IMO it has almost zero value.

[cmcina12]

Im with you there as it only picks up files on the machine and not apps installed but i need the software scan to populate for the audit software :angry: as for the inventoryagent

Inventory: Message type is InventoryAction InventoryAgent 23/01/2013 17:01:09 11868 (0x2E5C)
Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 23/01/2013 17:01:09 11868 (0x2E5C)
Inventory: Clearing old collected files. InventoryAgent 23/01/2013 17:01:09 11868 (0x2E5C)
Inventory: Opening store for action {00000000-0000-0000-0000-000000000002} ... InventoryAgent 23/01/2013 17:01:09 11868 (0x2E5C)
Inventory: Delta report without a previous Full report; will do a Full report. InventoryAgent 23/01/2013 17:10:04 11868 (0x2E5C)
Inventory: Action=Software ReportType=Full InventoryAgent 23/01/2013 17:10:04 11868 (0x2E5C)
Inventory: Initialization completed in 535.239 seconds InventoryAgent 23/01/2013 17:10:04 11868 (0x2E5C)
Collection: Input context, scan rate in milliseconds = 2 InventoryAgent 23/01/2013 17:10:04 10528 (0x2920)
Collection: Input context, skip file name = skpswi.dat InventoryAgent 23/01/2013 17:10:04 10528 (0x2920)
Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT Name, Path, LastWriteDate, Size, CompanyName, ProductName, ProductVersion, ProductLanguage, FileVersion, FileDescription FROM FileSystemFile WHERE Name = '*.exe|*.dll|*.msi' AND Path = '*\\*' AND SkipWindirFolders = TRUE AND IsCompressed = FALSE AND IsEncrypted = FALSE; Timeout = 14400 secs. InventoryAgent 23/01/2013 17:10:04 10528 (0x2920)
Inventory: Message [Type=FileCollectionAction, ActionID={00000000-0000-0000-0000-000000000010}, Report=Delta] already in queue. Message ignored. InventoryAgent 23/01/2013 17:32:04 8932 (0x22E4)
Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000002}, Report=Delta] already in queue. Message ignored. InventoryAgent 23/01/2013 17:32:04 7804 (0x1E7C)
Inventory: Collection Task completed in 4986.353 seconds InventoryAgent 23/01/2013 18:33:11 8256 (0x2040)
Inventory: Temp report = C:\Windows\CCM\Inventory\Temp\da5d59f2-97b3-4c5f-af3d-3e21f2772071.xml InventoryAgent 23/01/2013 18:33:11 8256 (0x2040)
Collection: 1/1 inventory data items successfully inventoried. InventoryAgent 23/01/2013 18:33:11 8256 (0x2040)
Inventory: Starting reporting task. InventoryAgent 23/01/2013 18:33:11 11868 (0x2E5C)
Reporting: 22019 report entries created. InventoryAgent 23/01/2013 18:33:25 11868 (0x2E5C)
Inventory: Reporting Task completed in 14.835 seconds InventoryAgent 23/01/2013 18:33:25 11868 (0x2E5C)
Inventory: Successfully sent report. Destination:mp:MP_SinvEndpoint, ID: {D29E89EC-AA94-4C6B-A935-34B25928A886}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted InventoryAgent 23/01/2013 18:33:30 11868 (0x2E5C)
Inventory: Cycle completed in 6008.301 seconds InventoryAgent 23/01/2013 18:41:17 11868 (0x2E5C)
Inventory: Action completed. InventoryAgent 23/01/2013 18:41:17 11868 (0x2E5C)

But nothing apears

[GarthMJ]

IMO SW inv will not help you with SW audits.

For example: What is sol.exe? If you guess solitaire you would be right? However if you also guessed HP Solation Center, you would also be right. What about your DP do they have a license for everything since the software is on the servers?

So for over 100 minutes this PC is trashing it hard drive to find most (not all) exe, dll, and MSI.

Since it is not 100% what is the point?

Now back to you problem, do you seen the PC’s name on the site server within the sinvproc.log?

[cmcina12]

The machine name is not in the sinvproc the audit software connects to the sccm database and gives an error for the null value for the software scan

[GarthMJ]

You need to check your MP logs then. Does the mif file get sent to your MP.

[cmcina12]

this was after stopping the the sms agent host service and renaming the inventoryAgent log in my attempts to clear it

Have you seen this before?

Inventory: Message [Type=FileCollectionAction, ActionID={00000000-0000-0000-0000-000000000010}, Report=Delta] already in queue. Message ignored. InventoryAgent 28/01/2013 11:35:26 8032 (0x1F60)

Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000001}, Report=Delta] already in queue. Message ignored. InventoryAgent 28/01/2013 11:35:26 7208 (0x1C28)

Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000002}, Report=Delta] already in queue. Message ignored. InventoryAgent 28/01/2013 11:35:26 8032 (0x1F60)

[GarthMJ]

It means that it is in the middle of doing one of the
other task. My guess would be Software Inventory.

[cmcina12]

I would agree but it is still doing it

Inventory: *********************** Start of message processing. *********************** InventoryAgent 29/01/2013 07:54:06 2712 (0x0A98)
Inventory: Message type is InventoryAction InventoryAgent 29/01/2013 07:54:06 2712 (0x0A98)
Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 29/01/2013 07:54:06 2712 (0x0A98)
Inventory: Clearing old collected files. InventoryAgent 29/01/2013 07:54:06 2712 (0x0A98)
Inventory: Opening store for action {00000000-0000-0000-0000-000000000002} ... InventoryAgent 29/01/2013 07:54:07 2712 (0x0A98)
Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000003}, Report=Full] already in queue. Message ignored. InventoryAgent 29/01/2013 07:54:07 3816 (0x0EE8)
Inventory: Action=Software ReportType=ReSync InventoryAgent 29/01/2013 08:01:48 2712 (0x0A98)
Inventory: Initialization completed in 461.623 seconds InventoryAgent 29/01/2013 08:01:48 2712 (0x0A98)
Collection: Input context, scan rate in milliseconds = 2 InventoryAgent 29/01/2013 08:11:48 4016 (0x0FB0)
Collection: Input context, skip file name = skpswi.dat InventoryAgent 29/01/2013 08:11:48 4016 (0x0FB0)
Collection: Namespace = \\.\root\ccm\invagt; Query = SELECT Name, Path, LastWriteDate, Size, CompanyName, ProductName, ProductVersion, ProductLanguage, FileVersion, FileDescription FROM FileSystemFile WHERE Name = '*.exe|*.dll|*.msi' AND Path = '*\\*' AND SkipWindirFolders = TRUE AND IsCompressed = FALSE AND IsEncrypted = FALSE; Timeout = 14400 secs. InventoryAgent 29/01/2013 08:11:48 4016 (0x0FB0)
Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000001}, Report=Delta] already in queue. Message ignored. InventoryAgent 29/01/2013 09:45:25 8092 (0x1F9C)
Inventory: Message [Type=FileCollectionAction, ActionID={00000000-0000-0000-0000-000000000010}, Report=Delta] already in queue. Message ignored. InventoryAgent 29/01/2013 09:45:25 6500 (0x1964)
Inventory: Message [Type=InventoryAction, ActionID={00000000-0000-0000-0000-000000000002}, Report=Delta] already in queue. Message ignored. InventoryAgent 29/01/2013 09:45:25 5668 (0x1624)

[GarthMJ]

Yup and this is one of the reasons why I recommend turning off SW Inv., It takes 4 hours to timeout. During this time the HD is constantly busy and it slows down the systems.

If you are doing SW inv more than once a week, it is too often. Once every two week or once a month should be more than enough.

[cmcina12]

noted i did change it to 1 day to attempt to fix this but i am still convinced it is at client level as it is only a handful of machines do you know of any things that can block the software inventory but not the hardware?

[GarthMJ]

Have you read the log file to see if the SW inv is timing out? If it does then you will never get any data from them.

If it does complete how big is the MIF file? If it is over 50 MB then you will never get any data returned. If it is under 50 MB then you need to edit the registry to have MIF collected that are bigger than 5 MB.

[cmcina12]

do you have an article or pointer to where to look in the reg?

[GarthMJ]

This will only work if the files are over 5 MB and under 50MB.

http://www.madanmohan.com/2010/11/hardware-inventory-not-being-processed.html

[GarthMJ]

BTW I know it says HW but it should also apply to SW inv. too.

[cmcina12]

changing the max limit apears to have fixed some of them i think the others may be needing rebuilt i will keep you posted

thanks for your time and patience