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edgekrusher

Client Policy and Hardware/Software Inventory Scan

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I have created a new client policy with a priority of 1 and have deployed it to a device group. In this policy I have Hardware Inventory Scan and Software Inventory Scan checked and set to a really low level of scan every 1 day, as this is in dev. The clients have been active for 7 days and appear to be healthy but the hardware and software Inventory scans are not happening. Even if I force the scan the clients do not appear to be reporting back to the MP.

 

Where do I need to start looking to find the answer to this riddle?

 

I'm a noob to SCCM so please don't beat me too hard. :)

 

 

 

post-19042-0-32362500-1360040422_thumb.png

Hardware Inventory Scan settings

 

post-19042-0-42571500-1360040452_thumb.png

Software Inventory Scan settings

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I have the same errors as you. Here is what I have in the inv agent log

 

Collection: Class "SMS_ActiveSyncConnectedDevice" does not exist.

 

Collection: Class "SMS_ActiveSyncService" does not exist.

 

Failed to get IWbemService Ptr for \\localhost\root\vm\VirtualServer Namespace: 8004100E

Failed to enumerate instances of VirtualMachine: 8004100E

 

Failed to get IWbemService Ptr for \\localhost\root\Microsoft\appvirt\client Namespace: 8004100E

Failed to enumerate instances of Package: 8004100E

 

Collection: Class "Win32_TSLicenseKeyPack" does not exist.

Inventory: 9 Collection Task(s) failed.

 

I don't have activesync, or any appv stuff installed, so I'm thinking these errors are from the lack of them. My provider log is just like the one above.

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Well that was odd, something must have corrupted the MP service during the SP1 upgrade. I uninstalled the MP from the site server, watched the mpsetup.log using cmtrace waited until the log file said the MP was successfully removed and then immediately re-installed the MP on the site server. Again watching mpsetup.log to confirm a successful install. about 2 hours after I did that all the machines that were not reporting hardware and software inventory sent the reports that they must have had queued up because I was getting reports from yesterday.

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Late evening yesterday I noticed I was getting the same errors on good clients. I came in this morning and they appear to have fixed itself last night. I was digging into the fact that the clients were sending delta reports and the DB had lost the full reports. I never got around to making sure that was the issue since it fixed itself.

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