matt160 Posted February 15, 2013 Report post Posted February 15, 2013 Hello, I running with a new 2012 build: Windows 2012 STD, SQL 2012 (CU5), and SCCM 2012 SP1. I installed WSUS and then SUP and most of the updates are downloading. Sporadically the wsyncmgr.log is showing : Failed to sync update “xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx”. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow. I have looked at a lot of the solutions out there and of them none appear to apply. Permisisons in the DB and folders are good. WSUS path is good in SQL. Thank you! One side note: SUP had only English selected as my choice but when I was reviewing the settings in the WSUS console it was set to download all languages. Quote Share this post Link to post Share on other sites More sharing options...
matt160 Posted February 19, 2013 Report post Posted February 19, 2013 Got it! I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened. 2 Quote Share this post Link to post Share on other sites More sharing options...
gleep52 Posted June 21, 2013 Report post Posted June 21, 2013 Thank you so much for posting your solution here. It didn't work exactly as you have listed for me, I had to do an extra sync between unselecting the classifications in SUP and running the reset command - but I did manage to get it working again thanks to you! Bravo! Quote Share this post Link to post Share on other sites More sharing options...
srjac68 Posted July 10, 2014 Report post Posted July 10, 2014 I am having the same issue but just recently. SCCM 2012 sp1, running on Server 2008 R2, WSUS version 3.0 SP2 3.2.7600.226. I have 3 updates with download errors of the Microsoft Software License Terms, all others are good. I have done the suggested fix un-selected SUP classifications, ran wsusutil reset, manual sync, which did timeout, selected SUP classifications, ran manual sync and still same results. So with the failed sync my SUP is syncing every hour instead of on the configured schedule. My SCCM server has been up since Oct. 2012, Prior to running wsusutil reset Event viewer error Source - SMS Server WSUS Synchronization failed. Message: WSUS server not configured. Please refer to WCM.log for configuration error details..Source: CWSyncMgr::DoSync.The operating system reported error 2147500037: Unspecified error After the reset Event viewer error Source - SMS server WSUS Synchronization failed. Message: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates. The operating system reported error 2148734208: Source - Windows Server Update Services Content file download failed. Reason: HTTP status 401: The requested resource requires user authentication. Source File: /msdownload/update/v5/eula....... So progress but not resolved. A side note, I had been off for a few weeks and upon returning I found that the C drive was almost full, I found over 19 GB of logs in C:\inetpub\logs\LogFiles\W3SVC1 & W3SVC388031976. I deleted all older than 6 months. So WSUS services had all sorts of errors along with other services in the event viewer about the low disk space. The server has 2 drives, the WSUS content folders reside on a second drive which has over 20 GB of free space. I have read about some issues with Server 2012 requiring a patch of WSUS to fix a similar issue, could there be a patch for 2008 R2 as well? Quote Share this post Link to post Share on other sites More sharing options...
Stonelion Posted February 11, 2015 Report post Posted February 11, 2015 Got it! I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened. This worked for me, thanks for posting. Quote Share this post Link to post Share on other sites More sharing options...
mindbox Posted February 11, 2015 Report post Posted February 11, 2015 Got it! I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened. I had the very same issue, Fixed it for me. Many thanks. Quote Share this post Link to post Share on other sites More sharing options...
sprite Posted March 26, 2015 Report post Posted March 26, 2015 worked for me as well! For the newer techs to SCCM, you can find the SUP settings under Administration > Site Configuration > Sites > Configure Site Components > Software Update Point > Classifications Quote Share this post Link to post Share on other sites More sharing options...
Theyoungandthenoob Posted August 31, 2015 Report post Posted August 31, 2015 Worked for me as well. I still had a few errors but most of them were downloaded. Thank you for posting this! Quote Share this post Link to post Share on other sites More sharing options...
AntonP Posted July 6, 2016 Report post Posted July 6, 2016 I had a similar issue where 1 of my 20 SUP's did not want to sync successfully. Issue was resolved by performing the following steps: http://antonpotgieter.com/blog/sccm-wsus-synchronization-failed/ Quote Share this post Link to post Share on other sites More sharing options...
PatrickA317 Posted August 10, 2016 Report post Posted August 10, 2016 worked for me as well! For the newer techs to SCCM, you can find the SUP settings under Administration > Site Configuration > Sites > Configure Site Components > Software Update Point > Classifications Worked for me as well - Thanks for pointing me in the right direction. I had gone to WSUS to remove classifications and found out that approach isn't possible Quote Share this post Link to post Share on other sites More sharing options...
Rich976 Posted September 14, 2016 Report post Posted September 14, 2016 Hi all, I'm new to the site and new to SCCM (essentially a desktop support guy with an opportunity to learn network admin). I'm trying Matt160's advice... Got it! I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened. .....to solve the prob, and can do most but i'm stuggling on how 'ran another sync' works. Is this though right click tools? Thanks all. Quote Share this post Link to post Share on other sites More sharing options...
database Posted October 13, 2016 Report post Posted October 13, 2016 Hi all, Matt160's advice ... worked perfect to solve my problem! Thanks for this helpfull sites! Quote Share this post Link to post Share on other sites More sharing options...
Tango Posted February 8, 2017 Report post Posted February 8, 2017 (edited) I am having the same issue but just recently. SCCM 2012 sp1, running on Server 2008 R2, WSUS version 3.0 SP2 3.2.7600.226. I have 3 updates with download errors of the Microsoft Software License Terms, all others are good. I have done the suggested fix un-selected SUP classifications, ran wsusutil reset, manual sync, which did timeout, selected SUP classifications, ran manual sync and still same results. So with the failed sync my SUP is syncing every hour instead of on the configured schedule. My SCCM server has been up since Oct. 2012, Prior to running wsusutil reset Event viewer error Source - SMS Server WSUS Synchronization failed. Message: WSUS server not configured. Please refer to WCM.log for configuration error details..Source: CWSyncMgr::DoSync.The operating system reported error 2147500037: Unspecified error After the reset Event viewer error Source - SMS server WSUS Synchronization failed. Message: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates. The operating system reported error 2148734208: Source - Windows Server Update Services Content file download failed. Reason: HTTP status 401: The requested resource requires user authentication. Source File: /msdownload/update/v5/eula....... So progress but not resolved. A side note, I had been off for a few weeks and upon returning I found that the C drive was almost full, I found over 19 GB of logs in C:\inetpub\logs\LogFiles\W3SVC1 & W3SVC388031976. I deleted all older than 6 months. So WSUS services had all sorts of errors along with other services in the event viewer about the low disk space. The server has 2 drives, the WSUS content folders reside on a second drive which has over 20 GB of free space. I have read about some issues with Server 2012 requiring a patch of WSUS to fix a similar issue, could there be a patch for 2008 R2 as well? Ive been investigating in to this issue. Not sure if anyone had a resolve to your specific issue but my environment was showing very similar symptoms. To resolve, start with matt160's suggestion, then mine below: matt160, on 19 Feb 2013 - 6:50 PM, said: Got it! I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened. ...............then from your wsyncmgr.log locate the failed patches (mine) Update 67856245-12e4-4b31-8e96-5ff01bc42741 not synced due to pending EULA download Update 69dbc468-a036-4dfc-af8c-10367a212b5e not synced due to pending EULA download Update bbac09b6-ea87-455f-9161-261354d9120b not synced due to pending EULA download Log on to the WSUS server Search for the EULA updates (mentioned above) Approve the Updates On the 1st patch approval I received a MS EULA to accept <click accept>. The consecutive updates did not. Re-run another synch 100% completed Hope this helps the avid few! Edited February 8, 2017 by Tango Quote Share this post Link to post Share on other sites More sharing options...
