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SCSM 2012 SP1 in a LAB – Installation (Part A – Create The Lab Environment)

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Introduction:

I use Hyper-V in my LAB and that's what all these virtual machines will be running on. In my lab, I have Windows Server 2012 Datacenter installed as the server OS on the host machine. All other virtual machines will be running Windows Server 2012 Standard edition, with the graphical user interface (GUI).

My hardware consists of the following:

  • Intel Xeon E5-2620
  • Asus P90X79 WS
  • 64 GB G.Skill Ripjaws Z Series
  • 2 x 256 GB / 1 x 512 GB Samsung 840 Pro Series SSD

High Level Plan

Here is a high level of what we are going to complete in this initial part of the series.

  1. Create the Lab Environment
  2. Install the Operating System
  3. Install Active Directory Domain Services
  4. Install SQL Server
  5. Install System Center Service Manager

So now let’s start with the first part, system requirements and creating the lab environment.

System Requirements

Note: The following TechNet articles describe the Hardware and Software requirements for deploying Service Manager.

 

This is the largest deployment (as far as VMs go) even in a lab. This is because we cannot deploy Service Manager on a single server, even in a lab/POC environment.

 

In fact, even Microsoft’s single computer scenario, actually tells you to install it on a physical host with a VM for the warehouse! And that doesn’t even take into account the SharePoint server needed for the self-service portal.

 

So in our lab example, we will have 3 VMs. The first VM will have the Service Manager Management Server, Service Manager Database, and Service Manager Console. The second VM will have the Data Warehouse Management Server and the Data Warehouse Database. The third VM will be for SharePoint and the self-service portal.

 

 

Service Manager Management Server

  • 4-Core 2.66 GHz CPU
  • 8 GB of RAM
  • 10 GB of available disk space
  • ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2
  • SQL Server 2008 R2 Native Client or SQL Server 2012 Native client
  • Microsoft Report Viewer Redistributable

 

Service Manager Database

  • 8-core 2.66 gigahertz (GHz) CPU
  • 8 gigabytes (GB) of RAM for 20,000 users, 32 GB of RAM for 50,000 users
  • 80 GB of available disk space
  • RAID Level 1 or Level 10 drive
  • SQL Server Reporting Services (SSRS)
  • The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
  • For Service Manager in System Center 2012 SP1 and and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects, which are part of the SQL Server 2012 Feature Pack, are required regardless of the SQL Server version that you use

 

Service Manager Console

  • 2-core 2.0 GHz CPU
  • 4 GB of RAM
  • 10 GB of available disk space
  • Microsoft Report Viewer Redistributable
  • You must have Microsoft Excel 2007 or later installed in order view OLAP data cubes on the computer running the Service Manager console.
  • ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2
  • For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use

 

Data Warehouse Management Server

  • 4-Core 2.66 GHz CPU
  • 8 GB of RAM
  • When a data warehouse management group and SQL Server Analysis Services are hosted on a single server, it should contain at least 16 GB RAM.
  • 10 GB of available disk space
  • SQL Server 2008 R2 Native Client or SQL Server 2012 Native client

 

Data Warehouse Databases

  • 8-core 2.66 GHz CPU
  • 8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users
  • 400 GB of available disk space
  • RAID Level 1 or Level (1+0) drive
  • SQL Server Reporting Services (SSRS)
  • The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
  • For Service Manager in System Center 2012 SP1 and and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects, which are part of the SQL Server 2012 Feature Pack, are required regardless of the SQL Server version that you use

 

Self-Service Portal: Web Content Server with SharePoint Web Parts

  • 8-Core 2.66 GHz CPU
  • 8-core, 64-bit CPU for medium deployments
  • 16 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users
  • 80 GB of available hard disk space
  • Microsoft Internet Information Services (IIS) 7 with IIS 6 metabase compatibility
  • A Secure Sockets Layer (SSL) certificate can be used on the IIS server that hosts the Self-Service Portal
  • For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use

Create the Lab Environment:

Hyper-V Configuration

As mentioned, my environment uses Hyper-V. So, we’re going to start by configuring Hyper-V for our needs, and creating the Virtual Machines (VMs) required for our lab.

The first thing we need to do is setup a Virtual Switch for the VMs to connect through.

Launch Server Manager, click on Tools, and select Hyper-V Manager.

post-20464-0-41921000-1376873483.png

When Hyper-V loads, it will have nothing in it. Even if we were to create a VM, it wouldn’t have a network connection to use.

post-20464-0-07862500-1376873515.png

So we’ll start with creating a Virtual Switch. As you can from my screenshot, I have 2 LAN ports on my host. One of them has a connection to my home network and the Internet.

post-20464-0-45270400-1376873523.png

In the Hyper-V Manager, click the Virtual Switch Manager from the Actions pane.

post-20464-0-55199200-1376873551.png

Now, click on the Create Virtual Switch button.

post-20464-0-45718800-1376873575.png

From here, you now need to configure the virtual switch that your VMs will use. Give it a name to clearly identify it (in my case I called it ‘External Network’), and choose the connection type. For more information about virtual networks, see the following TechNet article: http://technet.microsoft.com/en-us/library/cc816585(v=ws.10).aspx.

Here is an excerpt from the article:

  • External virtual networks. Use this type when you want to provide virtual machines with access to a physical network to communicate with externally located servers and clients. This type of virtual network also allows virtual machines on the same virtualization server to communicate with each other. This type of network may also be available for use by the management operating system, depending on how you configure the networking. (The management operating system runs the Hyper-V role.) For more information, see “A closer look at external virtual networks” later in this topic.
  • Internal virtual networks. Use this type when you want to allow communication between virtual machines on the same virtualization server and between virtual machines and the management operating system. This type of virtual network is commonly used to build a test environment in which you need to connect to the virtual machines from the management operating system. An internal virtual network is not bound to a physical network adapter. As a result, an internal virtual network is isolated from all external network traffic.
  • Private virtual networks. Use this type when you want to allow communication only between virtual machines on the same virtualization server. A private virtual network is not bound to a physical network adapter. A private virtual network is isolated from all external network traffic on the virtualization server, as well any network traffic between the management operating system and the external network. This type of network is useful when you need to create an isolated networking environment, such as an isolated test domain.

For our demonstration, we are going to use an External Network so that the VMs can communicate with the Host system. Make all the appropriate selections and so forth, and then press OK. You may encounter the following warning message. This is because we are remotely connecting to the Host machine using the same network connection that we are about to setup as a Virtual Switch (hence selecting the ‘Allow management operating system to share this network adapter’ checkbox). Press ‘Yes’ to the dialog.

post-20464-0-79314400-1376873601.png

Now that we have the virtual switch setup, we can start creating VMs for our lab.

Create the Virtual Machines

Let’s now create the VM’s we will need for the lab, specifically one for Active Directory, and 3 for Service Manager (since we can’t install all roles on the same server).

In Hyper-V Manager, from the Actions pane, click on New and choose Virtual Machine.

post-20464-0-28183000-1376874118.png

On the New Virtual Machine wizard beginning screen, click read the information presented and then click Next.

post-20464-0-75914900-1376874119.png

Enter a name for the VM. Note that this is NOT the name the VM will have within the Operating System (unless you name it the same), but rather, used as an identifier in Hyper-V Manager. After you have entered a name, click Next.

post-20464-0-56302800-1376874120.png

Now assign the amount of memory you want your VM to have, and then press Next.

post-20464-0-58114900-1376874121.png

This is the screen where you connect your VM to the network that we created, then press Next.

post-20464-0-56883800-1376874122.png

This is the screen where you configure how large a hard drive the VM will have. Make the appropriate customizations and click Next.

post-20464-0-60170600-1376874123.png

For the Installation Options, choose if you will install an OS later, or if you want to use an ISO, then click Next.

post-20464-0-57559300-1376874124.png

On the Summary screen, review your selections and entries, and click Finish.

post-20464-0-80524300-1376874125.png

Once the VM is created, it will appear in the Hyper-V Manager.

post-20464-0-20106100-1376874127.png

If you want to configure further settings, like the number of CPUs and mounting an OS ISO, right click on the VM and choose Settings or click on Settings from the Actions pane.

post-20464-0-96828500-1376874251.png post-20464-0-58455000-1376874252.png

Repeat these steps for each VM you need to create, in our case one for Active Directory and 3 for Service Manager.

Here are the settings I have used for each of the VM’s:

Active Directory:

  • Virtual Machine Name: AD
  • Memory: 2048 MB
    • NOTE: Active Directory doesn’t need 2 GB of RAM, it will run fine with 512 MB. I just increased the RAM so that the OS would install/respond faster during setup.
  • CPUs: 2
  • OS: Windows Server 2012

SCSM Management Server:
  • Virtual Machine Name: SCSM-MS
  • Memory: 8192 MB
    • NOTE: You may need to increase the amount of RAM this VM has, depending on performance.
  • CPUs: 4
  • HDD: 80 GB
  • OS: Windows Server 2012

 

SCSM Warehouse Server:
  • Virtual Machine Name: SCSM-WS
  • Memory: 8192 MB
    • NOTE: You may need to increase the amount of RAM this VM has, depending on performance.
  • CPUs: 4
  • HDD: 80 GB
  • OS: Windows Server 2012

 

SCSM SharePoint Server:
  • Virtual Machine Name: SCSM-SP
  • Memory: 8192 MB
    • NOTE: You may need to increase the amount of RAM this VM has, depending on performance.
  • CPUs: 4
  • HDD: 80 GB
  • OS: Windows Server 2012

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