I just stood up a SCDPM 2012 SP1 server and I am having an issue pushing an agent. I suspect that it is a firewall issue in the datacenter, between different subnets, but I am trying to verify that. I have been using a helpful guide that I found http://blogs.technet.com/b/dpm/archive/2012/02/06/data-protection-manager-agent-network-troubleshooting.aspx . I seem to be OK going from the DPM server to the computer I want to protect, but there seems to be an error communicating back. Should I have a successful WBEMTEST going from the protected server to the DPM server? That part fails. I pre-installed the agent to try and see if that was the issue, but it's still not working.
1)In the DPM Alerts application Windows log - The agent operation failed because the DPM Agent Coordinator service on <to be protected server> did not respond: (ID: 324)
2)In the DPM console I get - Error - the protection agent operation on <to be protected server> failed because the servcie did not respond. One of the recommended actions is to look at the log on the protected server.
On the protected server:
1)In the System logs - DCOM was unable to communicate with the computer <DPM server> using any of the configured protocols.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.
I just stood up a SCDPM 2012 SP1 server and I am having an issue pushing an agent. I suspect that it is a firewall issue in the datacenter, between different subnets, but I am trying to verify that. I have been using a helpful guide that I found http://blogs.technet.com/b/dpm/archive/2012/02/06/data-protection-manager-agent-network-troubleshooting.aspx . I seem to be OK going from the DPM server to the computer I want to protect, but there seems to be an error communicating back. Should I have a successful WBEMTEST going from the protected server to the DPM server? That part fails. I pre-installed the agent to try and see if that was the issue, but it's still not working.
-------------------------------------------------------------
Event Logs:
On the DPM server:
1)In the DPM Alerts application Windows log - The agent operation failed because the DPM Agent Coordinator service on <to be protected server> did not respond: (ID: 324)
2)In the DPM console I get - Error - the protection agent operation on <to be protected server> failed because the servcie did not respond. One of the recommended actions is to look at the log on the protected server.
On the protected server:
1)In the System logs - DCOM was unable to communicate with the computer <DPM server> using any of the configured protocols.
---------------------------------------------------------------------------
Here is the firewall request I put through... does this communication look correct?
Source: DPM / Target: Protected / Port TCP 135
Source: Protected / Target: DPM / Port RPC Dynamic 1024-65535
Allow bi-directional communication between the source DPM server to the target server on 5718/TCP, 5719/TCP, 445/TCP
Let me know if I can provide anymore information
Share this post
Link to post
Share on other sites