The source directory \\nas-server\share\folder doesn't exist or the SMS service cannot access it, Win32 last error = 1808

[Asher]

Hi,

 

We are having following issue with our server:

 

The source directory \\nas-server\share\folder doesn't exist or the SMS service cannot access it, Win32 last error = 1808

 

SCCM 2007 SP2 R3 Primary Site

Issue: We have an issue where we are unable to distribute a package to the distribution points due to SCCM being unable to access the package source files located on a NAS mount or share.

-The NAS and Site Server exists in the same domain

-The Site System Account (Computer Account$) has been added to the share and ntfs permissions.

-The Network Access Account has been added to the share and ntfs permissions.

When we create a package and set the source files to \\NAS-Server\Share\PackageSourceFiles and attempt to distribute the files to the distribution point, we receive the following messages from the distmgr.log

Start adding package PRD0039E... SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
The Package Action is 2 and the Update Mask is 0. SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
CreatePackageSignature() called for Package PRD0039E with version 1 with source as \\nas-server\share\folder. KeepUnpackedSignature = 1 SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
\\nas-server\share\folder could not be located SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
RDC:Failed to create RDC signatures for source \\nas-server\share\folder for package PRD0039E version 1. Error = 2 SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
Failed to generate hash of package PRD0039E SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
Package PRD0039E uses the source directory directly. SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)
The source directory \\nas-server\share\folder doesn't exist or the SMS service cannot access it, Win32 last error = 1808 SMS_DISTRIBUTION_MANAGER
Failed to process package PRD0039E after 0 retries, will retry 100 more times SMS_DISTRIBUTION_MANAGER 4/12/2012 6:14:34 PM 8324 (0x2084)

We have shares configured on other files servers that we connect and upload packages successfully..What are we missing? Any help is greatly appreciated. Thanks AY.