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nodiaque

Unable to remote using remote tools

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Hello,

 

I have SCCM 2012 R2 installed. Everything work great except the SCCM remote tools doesn't work. I can use microsoft remote desktop without any problem, I can use windows remote assistance without any problem, but not the sccm remote tools. I don't have any firewall on either workstation.

 

I have configured SCCM client as per the doc on this forum. It used to work when I was on SCCM 2012 but when I upgraded to SCCM 2012 R2, it doesn't work anymore.

 

I have a gpo enabling windows remote assistance and rdp, with a gpp adding some user in it (same as sccm client).

 

Any clue what's going on?

 

Thank you

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Can you check the logs on the PC you're trying to remote to? See if there are any errors:

 

%windir%\CCM\Logs\CmRcService.log

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You enable feature in Administration/Client Settings/Remote tools and select all options?

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I have configured SCCM client as per the doc on this forum. It used to work when I was on SCCM 2012 but when I upgraded to SCCM 2012 R2, it doesn't work anymore.

 

 

So did you enable Client auto-upgrade after the R2 upgrade or are your clients still on the SP1 version?

Check and make sure that the RMC service is running on the clients in task manager.

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