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Salas

SMS_Executive service crashes

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Hi,

 

i used SCCM 2012 for OS migration about 1 month, and one night sms executive service crashed, and now it keeps crashing immediately after beiing started.

 

Event log:

Faulting application name: smsexec.exe, version: 5.0.7711.0, time stamp: 0x4f4307ec

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

Exception code: 0xe06d7363

Fault offset: 0x000000000000cacd

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

 

Application: smsexec.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code e06d7363, exception address 000007FEFD7FCACD

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I opened case in Microsoft.

The problem was because i manually deleted some folders in SMP folder, to save disk space.

 

Here is info from Microsoft:

SMP creates 2 string arrays. One for the data directory (USMT information ) and one for the Migration Status directory. Normally both arrays have the same index size because you have the same count of directories.

In your environment it’s different because you delete data directory to save hard disk space.

 

Result: index size for the data directory array: 20 / index size of the Migration Status directory: 40

 

The first directory you want to delete (depends among other things also on the value for delete after) was with index = 21. But the data directory array has a max index size of 20.

 

Results: calling INFO("Attempting to delete State Store %s.", (LPCSTR) saUserStateSMPStores[21]); and this is not allowed because it is outside of the array and the SMSEXEC is crashing.

 

Now we created dummy directory and SMP has no more problems ….

 

Next action:

 

Please create dummy directories in d:\SMP\SMPSTOREd_5E6790A3$ so you have the same count of directories like in d:\SMP\SMPSTOREd_5E6790A3$\MigrationStatus

 

Tip for the future: Please never delete the whole directories in the data store, only the USMT SubDirectory.

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