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aevans1987

Adding to the Tasks menu for incidents.

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So, we are using SCSM in our environment for our helpdesk tickets but we are looking to see if there is a way to add the ability to add Affected Services (Add) button

 

post-23434-0-23645700-1421865987_thumb.png

 

To the task list on the Incident Management:

 

post-23434-0-88595100-1421866040_thumb.png

 

I am reasonably sure there is a way to do this but I dont know how it would be done. I know it won't be a button like in the incident view, but that is fine.

 

Hope someone can help with this.

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If you want to add an item to the Task list, then check out this TechNet article that walks you through that process: http://blogs.technet.com/b/servicemanager/archive/2010/12/22/tasks-part-2-custom-console-tasks-for-create-edit-delete.aspx

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