User State capture not showing in console

[jdd12]

Hi Everyone,

 

Yesterday afternoon I installed the State Migration Point role to a Distribution Point that has existed for about 1.5 years. A little while after it finished installing, I ran a task sequence to capture the User State on one of my clients. The task sequence ran fine. However, it never shows up in Assets and Compliance > User State Migration in the console.

 

I can see the .MIG file on the SMP and I can see a successful status in the Deployment monitoring. There are no errors for the SMP component on that Site System. SMSTS.log, SCANSTATEPROGRESS.log, and SCANSTATE.log on the client don't show any errors either.

 

User is connected by both WiFi and Ethernet, if that matters.

 

I ran the same Task Sequence on a test VM in my office (different SMP) and it worked fine and showed up in the console as an "in-place" migration.

 

Can anyone give me an idea of where to begin looking for the cause of this? Or is it something simple that I have missed?

 

Thanks!

[jdd12]

An update for anyone that stumbles across this in the future...

 

I ended up opening a case with Microsoft and they found that it is an existing bug that does not have an ETA on a fix. The state message files were queueing up in the SMS\MP\OUTBOXES\statemsg.box and not sending to the MP. The mpfgdm.log on the SMP had the following errors:

 

**ERROR: Cannot connect to the inbox source, sleep 30 seconds and try again.

 

He had me add the DP computer account to the local admin group on the MP (my Primary Site server) and restart the SMS Executive service. After that everything showed up in the console as expeced.

 

One thing that I failed to mention was the State Migrations that were showing up in the console originally were from an SMP installed on a Secondary Site. That worked fine because the MP role was installed on the same server as the SMP.