refractions

Are you installing the HAPI driver before running the cctk exe? I had the same issue, and just created a quick batch file to install the HAPI driver first. I found it much easier just to do the command line option, rather than using the exe that the gui software created. All command line options are given here: http://support.euro.dell.com/support/edocs/SOFTWARE/smcctk/1.0/ug/html/cctkugcd.htm Iain

Sorted it myself. It was corrupt cache files from original office 2003 installation.

Many thanks. Managed to get it working. Used a batch file to run the package rather than command line. The Office 2007 to Office 2010 upgrade works fine, but Office 2003 to Office 2010 wont work the same. If I run the setup.exe file from the ccm cache it works ok, but through SCCM the setup.exe file just sits in the background not doing anything. The test device I am using hasnt got any other previous versions of office installed, just 2003. No error messages in SCCM either. Any ideas? Many thanks Iain

Hi, Many thanks for the reply. Got it all sorted. One more issue. Even though the upgrade is successful - when the device reboots I am getting a "install failed with exit code 1" when watching the execmgr.log. Any ideas how to solve this - do i just set the program to let configmgr reboot the computer, or set it to no action required? Many thanks again. Iain

Hi, I wonder if anyone can help? My place of work has asked me to do a Office 2010 distribution to around 4500 desktops. We are hitting them on a site by site - collection basis. The current version of office is a mixture of 2003 and 2007. The question that I have is - Most of our users have outlook archive files on network folders and customized signatures etc. When I push out the upgrade will these settings and file location be kept, or will it put everything back to defaults. If it resets everything to default is there any way to get them back without remoting onto every device to carry this out manually? I intend to do some testing, but I know that I will be asked as soon as I get into work - even though the question was only asked just before I left for the day. Many thanks in advance. Iain