cviator

For every infection identified by EndPoint on any machine, I am required to open an individual helpdesk ticket. I dont want to do this manually, ideally, SC would send a customized email to my helpdesk. Right now, it sends an email, but there are multiple infections per email. I need one per email. 1. How can I configure it so that I get one email to my helpdesk per each individual infection 2. How can I customize the subject to include <malware name> and <computer name>, and have other pertinent information in the body of the email, such as date, time, file location, current logged on user, etc? Thanks, Chuck