maratk

Hi community, I just want to inform about a solution that lets you convert incidents to service requests and vice-versa. It works for new and existing work items.Converted work items could be kept and marked or just deleted. You can specify what fields should be copied as well. Those and many others features are described on the software page. Try it and let us know about your opinion! Simple as a one click, pals! Cheers, Marat Kuanyshev

Hi, Let me update the information about our solution. We keep improving the product and starting from version v3.0 SCUtils Knowledge Base allows opening knowledge articles in HTML from ant place in the Service Manager self-service-portal. The list of the features: Ability to open knowledge articles in HTML format from the default Service Manager Silverlight web parts (Service and Request Offerings, etc.); Full-text search support; Search with wildcards; Search by the article ID; Lists of the most recent and most popular articles; Personal page for each article to make bookmarks and permanent links; Option to display knowledge article’s context on separate page; Ability to rate and comment articles on the portal; Caching engine for faster access for heavy load situations; Option to show an External Content’s URL; Option to open a knowledge article’s context in the same window; Customizable titles; Multi-language support; Compatibility with Microsoft System Center 2012 Service Manager, Microsoft System Center 2012 Service Manager SP1, Microsoft System Center 2012 R2 Service Manager; Affordable price. We also offer other solutions for SCSM and one of them is SCUtils KnowledgeTask that allows to resolve an incident and in the same time create a linked knowledge article using the information from the source incident. The solution significantly speed up to process of the Knowledge Base's filling. For all our products we offer trial and demo versions. Please come and try! Thank you very much for your interest.