catlover98

So i was able to restart it, but once i opened the desktop app, it did the same thing, but there was no "please wait." Just the black screen this time. I am going to try uninstalling the app and see. My IT company is no help

Hi all! I have been using the Azure Remote Desktop app (the one for multiple monitors) for quite some time now for my job. Every once in a while, it decides to have some issues. Yesterday, towards the end of my work day, it forced quit on me and now when I open the app, both of my monitors are black and it says "please wait." This has happened before, and it eventually stopped doing that, but my IT company said to just use Windows 365 in the web browser, but it is really annoying not to have both monitors. I tried uninstalling it and then reinstalling it. I'm not sure what the next step is to get this issue resolved. Any insight is greatly appreciated! Attached is a screenshot of what it shows me and information about my laptop.