Not sure if anyone has dealt with this, issue but would like some tips.
Upgrade message is:
“Your files, apps and settings can’t be kept because you’re installing an edition of Windows that’s different than the one you’re currently using.”
Hard ware we are trying to upgrade:HP 800 EliteDesk G2
HP 800 EliteDesk G3
Software – Currently installed
Using our standard Windows 7 sp1 (English – enterprise edition software)
Software – Want to upgrade to:
Windows 10 – 1803 English Professional edition
A side from the obvious things:
Uninstalled the Anti-Virus
System is fully patched
Update all Drivers and system Bios
Removed questionable software (i.e. Java, and some Adobe apps)
Verified the registry location is correct.
Any articles you can point me to would be greatly appreciated.
Thank you,