wilbywilson Posted July 10, 2014 Report post Posted July 10, 2014 We've got a Windows 8.1 laptop where the SCCM 2012 R2 client appears to be successfully installed, but it's not able to open the Software Center. If you try to open it, you get this message: "There is a problem loading Software Center. Loading Software Center returned error code 0x80041002 (-2147217406)." We've tried to completely uninstall the SCCM client, reboot, and reinstall. Same behavior. This is a relatively new machine, and I doubt that WMI is corrupted. Any ideas? Which log files might indicate what the problem is? Quote Share this post Link to post Share on other sites More sharing options...
Peter van der Woude Posted July 10, 2014 Report post Posted July 10, 2014 I think you can look at log files like CCMSDKProvider.log and SCClient_<device>@<user> Quote Share this post Link to post Share on other sites More sharing options...
wilbywilson Posted July 11, 2014 Report post Posted July 11, 2014 Thanks for the tip, Peter. I've attached the SCClient_device@user.log. I don't want to attach the entire CCMSDKProvider.log, because it's got sensitive info, but here are a couple lines from that log file that look problematic: Failed to get method for DeviceId. Return code: 0x80041002 Retreiving Application Catalog URL from Client Agent Config Making call to get portalUrl from MP. Failed to get method for retreiving Application Catalog URL. Return code: 0x80041002 Quote Share this post Link to post Share on other sites More sharing options...
hhancock Posted July 11, 2014 Report post Posted July 11, 2014 Thanks for the tip, Peter. I've attached the SCClient_device@user.log. I don't want to attach the entire CCMSDKProvider.log, because it's got sensitive info, but here are a couple lines from that log file that look problematic: Failed to get method for DeviceId. Return code: 0x80041002 Retreiving Application Catalog URL from Client Agent Config Making call to get portalUrl from MP. Failed to get method for retreiving Application Catalog URL. Return code: 0x80041002 Have you setup the Application Catalog in the Client Settings? Administration > Client Settings > Default Client Settings In the Computer Agent section, make sure a Default Application Catalog website point has been set. Quote Share this post Link to post Share on other sites More sharing options...
wilbywilson Posted July 11, 2014 Report post Posted July 11, 2014 Yes, App Catalog is configured and works on all machines, except for this particular Windows 8.1 client. Part of the reason I'd really like to figure this out, is that I'm in the beginning stages of my SCCM 2012 deployment, and I'm not sure if this same error will crop up on additional machines. But if it does, I'd like to be able to resolve it (without a wipe and reformat.) Quote Share this post Link to post Share on other sites More sharing options...
hhancock Posted July 12, 2014 Report post Posted July 12, 2014 Yes, App Catalog is configured and works on all machines, except for this particular Windows 8.1 client. Part of the reason I'd really like to figure this out, is that I'm in the beginning stages of my SCCM 2012 deployment, and I'm not sure if this same error will crop up on additional machines. But if it does, I'd like to be able to resolve it (without a wipe and reformat.) I've tested on Windows 8.1 and it works for me. Have you tried reinstalling the client? Quote Share this post Link to post Share on other sites More sharing options...
wilbywilson Posted July 14, 2014 Report post Posted July 14, 2014 Yes, per my original post, we've completely uninstalled and re-installed the SCCM client a few times, with no improvement. I'm sadly beginning to think that we need to do a complete wipe and reformat on this particular machine. Quote Share this post Link to post Share on other sites More sharing options...
wilbywilson Posted July 16, 2014 Report post Posted July 16, 2014 I ended up having to do a wipe and reformat on this Windows 8.1 laptop. Not 100% sure what the issue was, but I guess WMI, even though it was a relatively new build. After re-installation of the O/S, the Software Center works. Quote Share this post Link to post Share on other sites More sharing options...
hhancock Posted July 16, 2014 Report post Posted July 16, 2014 I ended up having to do a wipe and reformat on this Windows 8.1 laptop. Not 100% sure what the issue was, but I guess WMI, even though it was a relatively new build. After re-installation of the O/S, the Software Center works. Possible. I feel like I've seen a message about a corrupted WMI in the log before. By chance did you ever try to repair WMI? From my understanding, you can rebuild WMI on the client machine. Quote Share this post Link to post Share on other sites More sharing options...
wilbywilson Posted July 16, 2014 Report post Posted July 16, 2014 Yeah, we did follow a couple of blog posts about fixing WMI, to no avail. In the past (Windows XP), I've had decent luck repairing WMI. It's my understanding that WMI was totally reworked by Microsoft starting with Windows 7, and corruption should occur much less frequently. I have little to no experience with trying to repair WMI on Windows 8.1. If there are recommended instructions out there, in case we run into this issue again, I'd love to see that article. Quote Share this post Link to post Share on other sites More sharing options...
