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TonyTP

DPM2016 w/SQL2016: The installation failed, ID: 810 (in a hurry to fix)

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Hi guys, need to get our backup platform up&running again ASAP.

SQL2016 is suppose to be supported from DPM2016 Update Rollup 2 (released Feb. 9th). At first I installed SQL2016 with SP1 but got the ID: 4387 error. After reading this blog I tried to set up a new Hyper-V VM for DPM2016, installed Windows updates then installed SQL 2016 - this time without SP1


www.avianwaves.com/Blog/entryid/199/dpm-2016-sql-2016-and-an-unexpected-error-occurred-during-the-installation-id-4387.aspx


I am getting a bit further and installation appears to almost finish until I get error The DPM installation failed. Review the error details, take appropriate action, and then run DPM Setup again. ID: 810. Details: Fatal error during installation

There is really not much to go on in the error log, it pretty much just summarizes the setup with the error message I pasted above. No more specific details.

Any ideas? I'm in a hurry here so all suggestions are very much appreciated. In advance, thank you.

Edited by TonyTP

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Update:

Since I'm getting no feedback I decided to start all over with a brand new Hyper-V VM of Windows server 2016 standard, updated to latest Windows updates then installed SQL 2014 standard with SP2. With the intention to then set up DPM2016, update to UR2, then upgrade SQL2014 > SQL2016. Well, I am getting the exact same error: ID 810. Details: Fatal error during installation.

 

This is now the 8th (!) time I've tried to set up DPM2016 this weekend and as usual DPM logfiles is not giving me much to troubleshoot based on (see paste below). Eventlog is giving me a couple of errors while I doubt is relevant to my DPM troubleshooting (also see paste below). The only one that might be relevant is the Report Server Windows Service event

 

Just for the record: All media is downloaded from Microsoft Volume Licensing
Error log:
------------
19.02.2017 13.10.30] Information : MsiInstallProduct returned 1603.
[19.02.2017 13.10.30] Information : End install.
[19.02.2017 13.10.30] Information : **************************************************************************************
[19.02.2017 13.10.30] * Exception : => The DPM installation failed.Review the error details, take appropriate action, and then run DPM Setup again.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.MsiInvokeException: Exception of type 'Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.MsiInvokeException' was thrown.
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.Installer.Install()
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.BackEnd.Install(Installer installer)
--- End of inner exception stack trace ---
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.BackEnd.Install(Installer installer)
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.DpmInstaller.Install()
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.ProgressPage.InstallDpm()
at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.ProgressPage.InstallerThreadEntry()
*** Mojito error was: InstallFailed; 1603; WindowsAPI
[19.02.2017 13.10.31] *** Error : The DPM installation failed. Review the error details, take appropriate action, and then run DPM Setup again.
ID: 810. Details: Fatal error during installation
[19.02.2017 13.10.31] Information : Data Protection Manager installation has failed. All the items that were copied during the installation process have been removed.
For details, click the Error tab.
Errors in eventlog:
-------------------------
Log Name: Application
Source: Report Server Windows Service (LOCALDPM)
Event ID: 110
Description:
The value for UrlRoot in RSReportServer.config is not valid. The default value will be used instead.
Event ID: 7023
Description:
The description for Event ID 7023 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Data Sharing Service
%%3239247874
Event ID: 10016
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

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If anyone have any sort of suggestion on how to troubleshoot it will be much, much appreciated. I really need to get the server up&running to push out clients and reboot the other servers before weekend is over.

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bump, anyone ?? Would much appreciate input from people who have set up DPM2016. I keep trying all sorts of alternatives (different SQL service accounts,SQL2016, SQL2014, different media etc) - but I keep ending up with the fatal error ID 810 message. This is on a Hyper-V platform that I was previously running DPM 2012 R2. I'm really in the dark here :S

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