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gitrdone564

Hardware Inventory not populating for my machine

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I've gone through the tutorials here and for the most part we have everything working as we expected. However we have a couple of machines including my own Surface Pro tablet that are not showing any hardware inventory in resource explorer.

 

This tablet has been reimaged at least once so that may be the root of the issue.

 

I have uninstalled the client on my tablet, deleted the SMSCFG.INI file, deleted the device out of SCCM, rebooted and let the discovery complete and push the client back to the tablet. The result is the same each time. It looks like all other pieces are working normally.

 

I've tried looking at the logs to find the difference between my tablet and other machines that are working. One thing that seems strange is my SMSCFG.INI file:

[SMS MultiBoot Configuration]
Number of Opal Installations=1
[Configuration - Client Properties]
SMS SMBIOS Serial Number Identifier=300032003900370039003000310033003000380035003300
SID=S-1-5-21-3440475718-1398046577-3192953677
SMS Hardware Identifier 2=00B80600010000FE
SMS Hardware Identifier=40B80600010000FE
SMS Unique Identifier=GUID:FB2BBE4C-50D8-4B3E-81DB-D65270048D1A
Previous SMSUID=GUID:FB2BBE4C-50D8-4B3E-81DB-D65270048D1A
Last SMSUID Change Date=06/27/2013 12:40:50
SMS Certificate Identifier=SMS;CA0E6002F535FFC3E0E453D7EC2C62CF4E0F0F0D
Last Version=5.00.7804.1000

The SMS SMBIOS Serial Number Identifier seems to be way off base compared to my other machines. I'm grasping at straws right now.

 

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What are the "other" machines? Are they all Surface Pros? Have you tried deleting the resource object from the SCCM database and letting the client rebuild it? Have you checked to make sure WMI is functioning properly on the machine having issues? Just a couple of random thoughts I figured I'd toss out there to see if they help...

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