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amarc611

How to fix Knowledge Articles viewed as RTF to HTML

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Knowledge Base articles in Microsoft System Center 2012 Service Manager are display as RTF by design.

Everyone knows that Knowledge Articles in RTF format, are not very user friendly and very clunky.

 

So searched the web from some alternative way to make SCSM 2012 display the way I wanted.

 

I needed the following:

· Full-text search support;

· Search by the article ID;

· Lists of the most recent and most popular articles;

· Personal page for each article to make bookmarks and permanent links;

· Ability to rate and comment articles on the portal;

· Caching engine for faster access for heavy load situations;

· Customizable titles;

· Multi-language support;

· Affordable price.

 

Here is what I found check out this link.

http://www.scutils.com/products/knowledge-base

 

The gentleman's name is Marat Kuanyshev he is based out of Kazakhstan.

He is a MS Gold Partner.

He is legit I met with him and he gave me a full demo of his webpart and it did exactly what he claimed it would do.

I suggest that if you want the functionallity above check out SCUTILS.

 

 

 

 

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Hi,

 

Let me update the information about our solution. We keep improving the product and starting from version v3.0 SCUtils Knowledge Base allows opening knowledge articles in HTML from ant place in the Service Manager self-service-portal. The list of the features:

  • Ability to open knowledge articles in HTML format from the default Service Manager Silverlight web parts (Service and Request Offerings, etc.);
  • Full-text search support;
  • Search with wildcards;
  • Search by the article ID;
  • Lists of the most recent and most popular articles;
  • Personal page for each article to make bookmarks and permanent links;
  • Option to display knowledge article’s context on separate page;
  • Ability to rate and comment articles on the portal;
  • Caching engine for faster access for heavy load situations;
  • Option to show an External Content’s URL;
  • Option to open a knowledge article’s context in the same window;
  • Customizable titles;
  • Multi-language support;
  • Compatibility with Microsoft System Center 2012 Service Manager, Microsoft System Center 2012 Service Manager SP1, Microsoft System Center 2012 R2 Service Manager;
  • Affordable price.
We also offer other solutions for SCSM and one of them is SCUtils KnowledgeTask that allows to resolve an incident and in the same time create a linked knowledge article using the information from the source incident. The solution significantly speed up to process of the Knowledge Base's filling.
For all our products we offer trial and demo versions. Please come and try! Thank you very much for your interest.

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