Hello, I am new in System Center and I am creating workflow for my HR department to automate open and close new domain acc. I stuck at notification about approving new accounts. HR department gets a email, but I cant put in email information like first name, last name... Everything that manager put in. I have do this: 1. in my Service Request Template, under "Activities" tab, I add Review Activity for approving. This is before Runbook Activity template. 2. in Administration, under Workflows -> Configuration -> Activity Event Workflow Configuration -> Review Activity, I set criteria 3. under notification -> template I create new email template with next infromatio: - ID -> $Context/Property[Type=WorkItem!System.WorkItem]/Id$ - Date & Time -> $Context/Property[Type=WorkItem!System.WorkItem]/CreatedDate$ - Link -> https://domain.tld:444/smportal/SitePages/My%20Activities.aspx?ActivityId=$Context/Property[Type=WorkItem!System.WorkItem]/Id$" target="_blank In this mail I would like to add and other information from Runbook, and I dont know how... Can someone help me? How to get information from Runbook using Review Activity? I hope that you understand me and I am sorry for terrible english. Thx, Kruno