Thanks for your reply AdinE.
if any alerts triggered in active alerts, we usually change set resolution state to Working else we will create a ticket through console it seft.
so here i want to pull a report the time between the event registered(alert genarated in SCOM consloe) in the monitoring tool and the first action(whether we created ticket or we change the set resolution state).
Regards,
Murali Krihsna