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Hello,

 

Can any one help me to get the below report,

The time between the event registered in the monitoring tool and the first action.

 

Thanks in advance.

 

Regards

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Hello All,

 

is there any way from reporting tab to get below report.

The time between the event registered in the monitoring tool and the first action

 

Regards,

Murali

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Can you explain what exactly you are trying to accomplish? What do you mean by "the first action"?

 

It sounds like you want to track reaction time. So, I would think the best solution would be to leverage Service Manager (SCSM) with SCOM, so that when an Alert is generated it creates an Incident ticket. Then, you can track updates/changes to that ticket.

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Thanks for your reply AdinE.

if any alerts triggered in active alerts, we usually change set resolution state to Working else we will create a ticket through console it seft.

so here i want to pull a report the time between the event registered(alert genarated in SCOM consloe) in the monitoring tool and the first action(whether we created ticket or we change the set resolution state).

 

Regards,

Murali Krihsna

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