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Showing results for tags 'SCSM analytics'.
Hi, I would like to share with everyone a brief background info about our product we released sometime back. Expit EnSight is an advanced analytics and dashboards platform for Microsoft System Center Service Manager 2012 that enables service managers to view, analyze, report on all work items, workloads, workflows, through a single console. Expit EnSight for Service Manager 2012 provides a comprehensive view for events in Service Manager tailored for IT managers and NOC facilities. Using EnSight, users can easily sort tickets by source, category, support group or the status of every ticket during the current month or within a specific time range. Expit EnSight also gives decision makers team workload viewing capabilities to monitor team workload distribution Features Supports SCSM reporting without the need for a data warehouse Light weight installation, ready to use in 5 minutes Supports SCSM 2012, 2012 SP1, 2012 R2 Live feedback on all tickets and events in SCSM 2012 Show tickets in current day/month/year or using custom dates SLA monitoring facility to keep track of critical tickets Display tickets progress per analyst or team Filter tickets by status, category, source, impact, and support group Monitor tickets opened by critical users or assets Data retrieval options (Light Dataset and Full Dataset) Control visibility of tabs and queue indicator Metrics tab with pre-built KPI’s for SCSM Provance Tab to forecast contract and warranty expiry Dynamic tab displays for multi-screen environments Supports Windows 7, 8, Windows Server 2008, 2008 R2, 2012 and 2012 R2 Download link: http://expit.com/expit-ensight–community-edition-/product-download/7 Product page: http://expit.com/ensight-for-scsm/m/60 Please share your reviews