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Showing results for tags 'surfacepro'.
I am having an issue with imaging the surface pro 7+ everything goes through I apply the driver package which works for some I found once completed the touch screen doesn't respond I have to connect a keyboard and mouse anyone else having this issue?
Hi, We having been deploying Surface devices for sometime now using SCCM R2 SP1 CU3, followed the guides posted here, and have had good luck with these for sometime now. We recently however had to warranty a few surface pro 3 devices for our users, and we are having alot of trouble getting these to format correctly, before failing the task sequence. Note: There have been 0 changes to the Task sequence for sometime, and we are able to image new units. Model: 256GB Surface Pro 3 back from service Prep for imaging: - Disable Secure boot/Clear all keys - Disable TPM - Secure Erase SSD (via surface data eraser tool provided by MS) - Created Offline (USB) Media Imaging: -SP3 starts and loads files to boot into WinPE -Machine name step pops up as normal Next Step, Format and Partition Disk (UEFI) - Hangs and eventually fails out stating that it cannot format the disk (log file attached). This problem remains true if I attempt to image via Offline media, with RMA units only. I left one of the RMA'd devices stock, joined the domain, loaded client, added to a collection and pushed the task sequence for testing/troubleshooting, and I took another Surface we've had on hand for a while, and ran the offline USB image through n through with no issues. The one thing that does stick out, is the internal hard drive vendor. From what we have seen, the majority of the surface units have a Samsung SSD, whereas the RMA units have a Hynix based SSD built in. Being it's a hard drive, the storage drivers should be the same for boot image being the chipset is the same, and vendor should not matter being the same sata protocol. Other than that, I cannot figure out a reason as to why this is happening. trying a new USB stick had no change as well. Has anyone run into or seen anything this before? Update: I found this article, that is basically pointing out the same problem, sadly no solution though- https://social.technet.microsoft.com/Forums/en-US/5a17cf36-d208-4264-ab66-9e483054bcc9/sccm-osd-task-sequence-stuck-at-formatting-c?forum=configmanagerosd - Another kicker, I was able to bring the trouble unit back to the factory image using the recovery USB media created earlier. I went ahead and attempted to image this thing the same way as the other unit- Join domain, add to collection, push TS to unit. Even THAT has failed at the exact same point, where it was no issue for the other one. I'll mess around a little more tomorrow.