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Office 365 Exchange Connector

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I see this forum isn't very lively. But it's the only place I know to go and post a question - so here it goes!


I am trying to set up an exchange connector to monitor an email address in the cloud (Office 365)


The setup

- SCSM R2 Cumulative Update 2

- Exchange Connector 3.0

- EWSManaged API 1.2.1


I have copied the .dll files into their proper locations. Set up the exchange connector. And it completes with errors. The errors are...


Exchange Connector: Failed to poll the inbox at https://outlook.office365.com/ews/exchange.asmxfor new mail, details: The request failed. The remote server returned an error: (401) Unauthorized.


Exchange Connector: Unable to process email for BISSELLServiceDesk@bissell.com, message=The request failed. The remote server returned an error: (401) Unauthorized.


I am just at a loss here and am moments away from opening a ticket with Microsoft. But I will put some faith in the windows noob community before I do. Any thoughts?



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Hi Aaron,


I have worked with Service Manager connected to Exchange monitoring a mailbox (to process incoming emails as Incidents), but I have not done the same using O365.


That being said, here are a few links to article that discuss using SCSM with O365 specifically, hopefully they will help.






Let us know.

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