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How can I check the status of my Intune service ?

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Introduction

If your users are complaining that they cannot enroll devices or are having related issues you should do some initial troubleshooting, and one of those things you should check is the Service Health of the Microsoft Intune service to verify that the issue is not a user or configuration issue, but how do you do that ?

 

Intune Preview health status

In Intune Preview, click on any of the blades (apart from the Access Control, Manage Users and Open Classic Intune Portal blades) in the Intune dashboard, for example click on Manage Apps highlighted in red below

 

intune-preview.png

 

Click on Help and Support

 

help-and-support.png

 

And then click on See the current status of the service link on the right pane

 

see-the-current-status.png

This will bring you to the Office 365 Service Health page, which will list the service health status of the following:

  • Office 365 Portal
  • Azure Identity Protection
  • Identity Service
  • Microsoft Intune

and if any problems are detected you’ll get a report of what those problems were, in this particular case we can see there are no issues with Microsoft Intune, however the Office 365 Portal has some issues with reports.

 

office-365-service-health-1024x584.png

 

You can also click on the View History link (top right) to get more info about what’s been happening in the last 30 days.

 

view-history-1024x495.png

 

Or use the search field to search for say Microsoft Intune

 

search-1024x300.png

 

or click on any found Id, to get more details

 

more-info-1024x585.png

 

Note that the Intune classic portal, has a link to check for Service Health, under Admin, Overview, but it will link you back to the Office Portal as described here.

 

classic-portal.png

Recommended reading

cheers !

niall

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