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GolfKingUK

SCCM 2007 R3 Upgrade Issues

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I have been trying to install R3, which requires hotfix 977384 but get failures on all my servers EXCEPT the first one I did, the CSS.

 

All servers are on 2007 SP2, with the clients also upgraded. All are 2003 Server with SQL2005.

 

I have seem variations which suggest language is wrong, however all servers are using the same language version of SCCM (English)

 

Anyone else having these sort of issues?

 

Thanks! Ron

 

The msi log is pasted below:

 

=== Logging started: 11/9/2010 20:29:20 ===

Action start 20:29:20: INSTALL.

Action start 20:29:20: SmsReadSetupRegValues.

[20:29:20] Start SmsReadSetupRegValues

[20:29:20] Get Site Server Setup information from Software\Microsoft\SMS\Setup

[20:29:20] The registry value of 'Installation Directory' is 'E:\Microsoft Configuration Manager'.

[20:29:20] The registry value of 'Full Version' is '4.00.6487.2000'.

[20:29:20] The registry value of 'Version' is '6487'.

[20:29:20] The registry value of 'Type' is '1'.

[20:29:20] The registry value of 'Server' is 'FRMESCCM01'.

[20:29:20] The registry value of 'Database Name' is 'SMS_DUB'.

[20:29:20] The registry value of 'UI Installation Directory' is 'E:\Microsoft Configuration Manager\AdminUI'.

[20:29:20] The registry value of 'Full UI Version' is '4.00.6487.2000'.

[20:29:20] The registry value of 'UI Version' is '6487'.

[20:29:20] The registry value of 'LanguageID' is '00000409'.

[20:29:20] The registry value of 'Language' is 'English:00000409'.

[20:29:20] The registry value of 'Root Directory' is 'E:\Microsoft Configuration Manager'.

Action ended 20:29:20: SmsReadSetupRegValues. Return value 1.

Action start 20:29:20: LaunchConditions.

Action ended 20:29:20: LaunchConditions. Return value 0.

Action start 20:29:20: FindRelatedProducts.

Action ended 20:29:20: FindRelatedProducts. Return value 0.

Action start 20:29:20: AppSearch.

Action ended 20:29:20: AppSearch. Return value 0.

Action start 20:29:20: CCPSearch.

Action ended 20:29:20: CCPSearch. Return value 0.

Action start 20:29:20: RMCCPSearch.

Action ended 20:29:20: RMCCPSearch. Return value 0.

Action start 20:29:20: ValidateProductID.

Action ended 20:29:20: ValidateProductID. Return value 1.

Action start 20:29:20: CostInitialize.

Action ended 20:29:20: CostInitialize. Return value 1.

Action start 20:29:20: FileCost.

Action ended 20:29:20: FileCost. Return value 1.

Action start 20:29:20: IsolateComponents.

Action ended 20:29:20: IsolateComponents. Return value 0.

Action start 20:29:20: CostFinalize.

Action ended 20:29:20: CostFinalize. Return value 1.

Action start 20:29:20: SetODBCFolders.

Action ended 20:29:20: SetODBCFolders. Return value 0.

Action start 20:29:20: MigrateFeatureStates.

Action ended 20:29:20: MigrateFeatureStates. Return value 0.

Action start 20:29:20: SmsPatchDisableNonVersionComp.

[20:29:20] Start SmsPatchDisableNonVersionComp

[20:29:20] Checking the non versioned file [managementclassdescriptions.xml], the date is [1265035200]

[20:29:20] Checking the non versioned file [osd_tasksequencemediawizard.xml], the date is [1265035200]

[20:29:20] Checking the non versioned file [sccm2007ac-sp2-kb977384-x86-enu.msp], the date is [1265035200]

[20:29:20] Checking the non versioned file [tsspropertieslist.xml], the date is [1265035200]

[20:29:20] Exit SmsPatchDisableNonVersionComp

Action ended 20:29:20: SmsPatchDisableNonVersionComp. Return value 1.

Action start 20:29:20: SmsPatchStopService.

[20:29:20] Start SmsPatchStopService

[20:29:20] Start SmsPatchPrepareAffectedServiceList

[20:29:20] Check status for SMS_SITE_COMPONENT_MANAGER

[20:29:20] Need stop SMS_SITE_COMPONENT_MANAGER

[20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_COMPONENT_MANAGER

[20:29:20] Add Service SMS_SITE_COMPONENT_MANAGER

[20:29:20] Check status for SMS_EXECUTIVE

[20:29:20] Need stop SMS_EXECUTIVE

[20:29:20] SmsProdPatchGetDependentServices for SMS_EXECUTIVE

[20:29:20] Add Service SMS_EXECUTIVE

[20:29:20] Check status for SMS_SITE_SQL_BACKUP

[20:29:20] Need stop SMS_SITE_SQL_BACKUP

[20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_SQL_BACKUP

[20:29:20] Add Service SMS_SITE_SQL_BACKUP

[20:29:20] Check status for SMS_SITE_VSS_WRITER

[20:29:20] Need stop SMS_SITE_VSS_WRITER

[20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_VSS_WRITER

[20:29:20] Add Service SMS_SITE_VSS_WRITER

[20:29:20] Check status for SharedAccess

[20:29:20] Service [sharedAccess] isn't started, skip it

[20:29:20] Check status for ccmexec

[20:29:20] Need stop ccmexec

[20:29:20] SmsProdPatchGetDependentServices for ccmexec

[20:29:20] Add Service ccmexec

[20:29:20] Check status for iphlpsvc

[20:29:20] Service [iphlpsvc] isn't existing, skip it

[20:29:20] Check status for wscsvc

[20:29:20] Service [wscsvc] isn't existing, skip it

[20:29:20] Check status for Winmgmt

[20:29:20] Need stop Winmgmt

[20:29:20] SmsProdPatchGetDependentServices for Winmgmt

[20:29:20] Found dependent service: tmlisten

[20:29:20] Found dependent service: CcmExec

[20:29:20] Check status for tmlisten

[20:29:20] Need stop tmlisten

[20:29:20] Add Dependent Service tmlisten

[20:29:20] Add Service Winmgmt

[20:29:20] Reset Service List: SMS_SITE_COMPONENT_MANAGER

SMS_EXECUTIVE

SMS_SITE_SQL_BACKUP

SMS_SITE_VSS_WRITER

ccmexec

tmlisten

Winmgmt

 

[20:29:20] Exit SmsPatchPrepareAffectedServiceList

[20:29:20] Stop Service SMS_SITE_COMPONENT_MANAGER

[20:29:21] SMS_SITE_COMPONENT_MANAGER status is stopped

[20:29:21] Stop Service SMS_EXECUTIVE

[20:29:49] SMS_EXECUTIVE status is stopped

[20:29:49] Stop Service SMS_SITE_SQL_BACKUP

[20:29:51] SMS_SITE_SQL_BACKUP status is stopped

[20:29:51] Stop Service SMS_SITE_VSS_WRITER

[20:29:52] SMS_SITE_VSS_WRITER status is stopped

[20:29:52] Stop Service ccmexec

[20:29:54] ccmexec status is stopped

[20:29:54] Stop Service tmlisten

[20:34:54] Start tmlisten timer out, status is 4

[20:34:54] Starting (rollback) ccmexec

[20:34:55] ccmexec status is 4

[20:34:55] ccmexec is STARTED

[20:34:55] Starting (rollback) SMS_SITE_VSS_WRITER

[20:34:55] SMS_SITE_VSS_WRITER status is 4

[20:34:55] SMS_SITE_VSS_WRITER is STARTED

[20:34:55] Starting (rollback) SMS_SITE_SQL_BACKUP

[20:34:55] SMS_SITE_SQL_BACKUP status is 4

[20:34:55] SMS_SITE_SQL_BACKUP is STARTED

[20:34:55] Starting (rollback) SMS_EXECUTIVE

[20:34:55] SMS_EXECUTIVE status is 4

[20:34:55] SMS_EXECUTIVE is STARTED

[20:34:55] Starting (rollback) SMS_SITE_COMPONENT_MANAGER

[20:34:56] SMS_SITE_COMPONENT_MANAGER status is 4

[20:34:56] SMS_SITE_COMPONENT_MANAGER is STARTED

[20:34:56] Exit SmsPatchStopService

Action ended 20:34:56: SmsPatchStopService. Return value 3.

Action ended 20:34:56: INSTALL. Return value 3.

Property(S): SmsIncorrectLang = This hotfix does not match the installed language version of Configuration Manager 2007

Property(S): SmsNotInstalled = No Configuration Manager 2007 site or administrator console was found on this computer

Property(S): SmsNotRunningInElevated = Please run the installer with "Elevated Privileges"

Property(S): SmsRunSQLScriptFail = The database upgrade script failed

Property(S): VersionNT = 502

Property(S): InstSMSInstallDir = E:\Microsoft Configuration Manager\

Property(S): TARGETDIR = E:\Microsoft Configuration Manager\

Property(S): InstSMSProviderDir = E:\Microsoft Configuration Manager\

Property(S): InstSMSUIInstallDir = E:\Microsoft Configuration Manager\

Property(S): ALLUSERS = 1

Property(S): ARPHELPLINK = http://support.microsoft.com/KB/'>http://support.microsoft.com/KB/[KBNumber]

Property(S): ARPNOMODIFY = 1

Property(S): ARPNOREPAIR = 1

Property(S): ARPURLINFOABOUT = http://support.microsoft.com

Property(S): BannerBitmap = bannrbmp

Property(S): ButtonText_Back = < &Back

Property(S): ButtonText_Browse = Br&owse

Property(S): ButtonText_Cancel = Cancel

Property(S): ButtonText_Exit = &Exit

Property(S): ButtonText_Finish = &Finish

Property(S): ButtonText_Ignore = &Ignore

Property(S): ButtonText_Install = &Install

Property(S): ButtonText_Next = &Next >

Property(S): ButtonText_No = &No

Property(S): ButtonText_OK = OK

Property(S): ButtonText_Remove = &Remove

Property(S): ButtonText_Repair = &Repair

Property(S): ButtonText_Reset = &Reset

Property(S): ButtonText_Resume = &Resume

Property(S): ButtonText_Retry = &Retry

Property(S): ButtonText_Return = &Return

Property(S): ButtonText_Yes = &Yes

Property(S): CompleteSetupIcon = completi

Property(S): CustomSetupIcon = custicon

Property(S): DefaultUIFont = DlgFont8

Property(S): DialogBitmap = dlgbmp

Property(S): DlgTitleFont = {&DlgFontBold8}

Property(S): ErrorDialog = ErrorDlg

Property(S): ExclamationIcon = exclamic

Property(S): IAgree = No

Property(S): InfoIcon = info

Property(S): InstallerIcon = insticon

Property(S): INSTALLLEVEL = 3

Property(S): InstallMode = Typical

Property(S): KBNumber = 977384

Property(S): Manufacturer = Microsoft Corporation

Property(S): MsiLogging = vociewarmup!

Property(S): PackageCode = {79B9CB28-FE39-44DE-B69E-19C0AF534CDB}

Property(S): PatchHasSQLScript = 0

Property(S): PatchPrimarySiteApplicable = 1

Property(S): PatchRemoteAdminUIApplicable = 1

Property(S): PatchRemoteProviderApplicable = 1

Property(S): PatchSecondarySiteApplicable = 1

Property(S): PatchSMSFullUIVersion = 4.00.6487.2000

Property(S): Publisher = Microsoft Corporation

Property(S): PatchSMSFullVersion = 4.00.6487.2000

Property(S): PatchSMSPackageLanguage = English:00000409

Property(S): PatchSMSProductTitle = Microsoft System Center Configuration Manager 2007

Property(S): PatchSMSUIVersion = 6487

Property(S): ProductCode = {AF9EC0A2-C680-4054-849B-D278F5FFD61B}

Property(S): ProductLanguage = 1033

Property(S): ProductName = Software Update for ConfigMgr 2007 SP2 (KB977384)

Property(S): Progress1 = Installing

Property(S): Progress2 = installs

Property(S): PROMPTROLLBACKCOST = P

Property(S): RemoveIcon = removico

Property(S): RepairIcon = repairic

Property(S): Setup = Setup

Property(S): ShowUserRegistrationDlg = 1

Property(S): SmsConnectDatabaseFail = Cannot connect to database server : [instSMSDatabaseServer], database name : [instSMSDatabaseName]

Property(S): SmsIncorrectRole = This hotfix does not match the installed role of Configuration Manager 2007

Property(S): SmsIncorrectVersion = This hotfix is not valid for this version of Configuration Manager 2007

Property(S): SMSProductShortTitle = ConfigMgr 2007

Property(S): UpdateCode = {74D2C02A-3DDC-45B7-8407-8B261E6217E1}

Property(S): UpgradeCode = {A99BADA9-9031-47C9-B57C-C436A2A18596}

Property(S): Wizard = Setup Wizard

Property(S): ProductVersion = 4.0.6487.2157

Property(S): PatchSMSVersion = 6487

Property(S): PublishingGroup = System Center Configuration Manager Sustained Engineering

Property(S): ReleaseType = Hotfix

Property(S): ServicePackNumber = 2

Property(S): PatchAdminUILanguage = 00000409

Property(S): InternalVersion = 1018

Property(S): PrimaryVolumeSpaceRemaining = 0

Property(S): PrimaryVolumeSpaceRequired = 0

Property(S): PrimaryVolumeSpaceAvailable = 0

Property(S): OutOfNoRbDiskSpace = 0

Property(S): OutOfDiskSpace = 0

Property(S): CostingComplete = 0

Property(S): ROOTDRIVE = E:\

Property(S): InstIsRemoteProvider = 0

Property(S): InstIsRemoteAdmin = 0

Property(S): InstIsSecondarySite = 0

Property(S): InstIsPrimarySite = 1

Property(S): InstSMSAdminUILanguage = 00000409

Property(S): InstSMSLanguage = English:00000409

Property(S): InstSMSDatabaseName = SMS_DUB

Property(S): InstSMSDatabaseServer = FRMESCCM01

Property(S): InstSMSFullUIVersion = 4.00.6487.2000

Property(S): InstSMSFullVersion = 4.00.6487.2000

Property(S): InstSMSUIVersion = 6487

Property(S): InstSMSVersion = 6487

Property(S): ResetServiceList = SMS_SITE_COMPONENT_MANAGER

SMS_EXECUTIVE

SMS_SITE_SQL_BACKUP

SMS_SITE_VSS_WRITER

ccmexec

tmlisten

Winmgmt

 

Property(S): ACTION = INSTALL

Property(S): UILevel = 3

Property(S): OriginalDatabase = E:\SMSAdmin.SP2\SCCM.R3\Hotfix\SCCM2007-SP2-KB977384-ENU.msi

Property(S): DATABASE = C:\WINDOWS\Installer\e3b6adc.msi

Property(S): COMPANYNAME = **

Property(S): USERNAME = ** User

Property(S): Privileged = 1

Property(S): RedirectedDllSupport = 2

Property(S): MsiWin32AssemblySupport = 5.2.3790.3959

Property(S): MsiNetAssemblySupport = 4.0.30319.1

Property(S): Date = 11/9/2010

Property(S): Time = 20:34:56

Property(S): TTCSupport = 1

Property(S): ColorBits = 32

Property(S): TextHeight = 16

Property(S): BorderSide = 1

Property(S): BorderTop = 1

Property(S): CaptionHeight = 19

Property(S): ScreenY = 768

Property(S): ScreenX = 1024

Property(S): SystemLanguageID = 1033

Property(S): ComputerName = FRMESCCM01

Property(S): UserLanguageID = 1033

Property(S): UserSID = S-1-5-21-1101489508-55990008-2834211104-52707

Property(S): LogonUser = 3oy-is

Property(S): AdminUser = 1

Property(S): VirtualMemory = 4265

Property(S): PhysicalMemory = 3326

Property(S): Intel = 6

Property(S): ShellAdvtSupport = 1

Property(S): OLEAdvtSupport = 1

Property(S): GPTSupport = 1

Property(S): FontsFolder = C:\WINDOWS\Fonts\

Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\

Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\

Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\

Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\

Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\

Property(S): MyPicturesFolder = C:\Documents and Settings\3oy-is\My Documents\My Pictures\

Property(S): LocalAppDataFolder = C:\Documents and Settings\3oy-is\Local Settings\Application Data\

Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\

Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\

Property(S): SendToFolder = C:\Documents and Settings\3oy-is\SendTo\

Property(S): RecentFolder = C:\Documents and Settings\3oy-is\Recent\

Property(S): PrintHoodFolder = C:\Documents and Settings\3oy-is\PrintHood\

Property(S): PersonalFolder = C:\Documents and Settings\3oy-is\My Documents\

Property(S): NetHoodFolder = C:\Documents and Settings\3oy-is\NetHood\

Property(S): FavoritesFolder = C:\Documents and Settings\3oy-is\Favorites\

Property(S): AppDataFolder = C:\Documents and Settings\3oy-is\Application Data\

Property(S): CommonFilesFolder = C:\Program Files\Common Files\

Property(S): ProgramFilesFolder = C:\Program Files\

Property(S): TempFolder = C:\DOCUME~1\3oy-is\LOCALS~1\Temp\

Property(S): RemoteAdminTS = 1

Property(S): System16Folder = C:\WINDOWS\system\

Property(S): SystemFolder = C:\WINDOWS\system32\

Property(S): WindowsVolume = C:\

Property(S): MsiNTProductType = 3

Property(S): ServicePackLevelMinor = 0

Property(S): ServicePackLevel = 2

Property(S): WindowsBuild = 3790

Property(S): VersionMsi = 3.01

Property(S): VersionDatabase = 110

Property(S): CLIENTPROCESSID = 2792

Property(S): CLIENTUILEVEL = 2

Property(S): CURRENTDIRECTORY = H:\

Property(S): PackagecodeChanging = 1

Property(S): ProductState = -1

Property(S): WindowsFolder = C:\WINDOWS\

Property(S): BackupRoot = C:\WINDOWS\$NtUninstallKB977384$\

Property(S): TARGETDIR_adminui = E:\Microsoft Configuration Manager\adminui\

Property(S): TARGETDIR_adminui_bin = E:\Microsoft Configuration Manager\adminui\bin\

Property(S): TARGETDIR_bin = E:\Microsoft Configuration Manager\bin\

Property(S): TARGETDIR_bin_i386 = E:\Microsoft Configuration Manager\bin\i386\

Property(S): TARGETDIR_bin_i386_system32 = E:\Microsoft Configuration Manager\bin\i386\system32\

Property(S): TARGETDIR_bin_i386_system32_smsmsgs = E:\Microsoft Configuration Manager\bin\i386\system32\smsmsgs\

Property(S): TARGETDIR_adminui_xmlstorage = E:\Microsoft Configuration Manager\adminui\xmlstorage\

Property(S): TARGETDIR_adminui_xmlstorage_consoleroot = E:\Microsoft Configuration Manager\adminui\xmlstorage\consoleroot\

Property(S): TARGETDIR_adminui_xmlstorage_forms = E:\Microsoft Configuration Manager\adminui\xmlstorage\forms\

Property(S): ClientPatchID = {0856B5B5-C423-476E-BC4B-C8FE92223BEC}

Property(S): ClientPatchFile = sccm2007ac-sp2-kb977384-x86-enu.msp

Property(S): PatchHasClient = 1

Property(S): TARGETDIR_client = E:\Microsoft Configuration Manager\client\

Property(S): TARGETDIR_client_i386 = E:\Microsoft Configuration Manager\client\i386\

Property(S): TARGETDIR_client_i386_hotfix = E:\Microsoft Configuration Manager\client\i386\hotfix\

Property(S): TARGETDIR_client_i386_hotfix_KB977384 = E:\Microsoft Configuration Manager\client\i386\hotfix\KB977384\

Property(S): TARGETDIR_adminui_xmlstorage_other = E:\Microsoft Configuration Manager\adminui\xmlstorage\other\

Property(S): TARGETDIR_adminui_bin_i386 = E:\Microsoft Configuration Manager\adminui\bin\i386\

Property(S): TARGETDIR_adminui_bin_i386_00000409 = E:\Microsoft Configuration Manager\adminui\bin\i386\00000409\

Property(S): BackupRoot_00000409 = C:\WINDOWS\$NtUninstallKB977384$\00000409\

Property(S): ARPSYSTEMCOMPONENT = 1

MSI (s) (94:4C) [20:34:56:253]: Product: Software Update for ConfigMgr 2007 SP2 (KB977384) -- Installation operation failed.

 

=== Logging stopped: 11/9/2010 20:34:56 ===

 

The main issues seems to be here:

 

Property(S): SmsConnectDatabaseFail = Cannot connect to database server : [instSMSDatabaseServer], database name : [instSMSDatabaseName]

Property(S): SmsIncorrectRole = This hotfix does not match the installed role of Configuration Manager 2007

Property(S): SmsIncorrectVersion = This hotfix is not valid for this version of Configuration Manager 2007

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R3 requires SP2 & KB977384, can you confirm if both are installed prior to attempting to install R3 ? also is the sql db on these boxes or off ?

 

are you only getting errors when trying to install the hotfix (prior to installing R3 ?)

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R3 requires SP2 & KB977384, can you confirm if both are installed prior to attempting to install R3 ? also is the sql db on these boxes or off ?

 

are you only getting errors when trying to install the hotfix (prior to installing R3 ?)

 

This error is when trying to install the Hotfix 977384. I can never get to the point of installing the actual R3.

 

Ron

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That was it... Thanks so much... unbelievable that having trend on makes the patch say it's the wrong version of SCCM.

Actually, Trend isn't causing it to say that it's the wrong version of SCCM. The "Property" table in the MSI database is simply defining those errors in case it needs to display them. Those "Property(S)" lines you pasted are simply references to the error text, not actually generating the errors themselves.

 

Hope this helps.

 

Cheers,

Trevor Sullivan

http://trevorsullivan.net

http://twitter.com/pcgeek86

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