GolfKingUK Posted November 9, 2010 Report post Posted November 9, 2010 I have been trying to install R3, which requires hotfix 977384 but get failures on all my servers EXCEPT the first one I did, the CSS. All servers are on 2007 SP2, with the clients also upgraded. All are 2003 Server with SQL2005. I have seem variations which suggest language is wrong, however all servers are using the same language version of SCCM (English) Anyone else having these sort of issues? Thanks! Ron The msi log is pasted below: === Logging started: 11/9/2010 20:29:20 === Action start 20:29:20: INSTALL. Action start 20:29:20: SmsReadSetupRegValues. [20:29:20] Start SmsReadSetupRegValues [20:29:20] Get Site Server Setup information from Software\Microsoft\SMS\Setup [20:29:20] The registry value of 'Installation Directory' is 'E:\Microsoft Configuration Manager'. [20:29:20] The registry value of 'Full Version' is '4.00.6487.2000'. [20:29:20] The registry value of 'Version' is '6487'. [20:29:20] The registry value of 'Type' is '1'. [20:29:20] The registry value of 'Server' is 'FRMESCCM01'. [20:29:20] The registry value of 'Database Name' is 'SMS_DUB'. [20:29:20] The registry value of 'UI Installation Directory' is 'E:\Microsoft Configuration Manager\AdminUI'. [20:29:20] The registry value of 'Full UI Version' is '4.00.6487.2000'. [20:29:20] The registry value of 'UI Version' is '6487'. [20:29:20] The registry value of 'LanguageID' is '00000409'. [20:29:20] The registry value of 'Language' is 'English:00000409'. [20:29:20] The registry value of 'Root Directory' is 'E:\Microsoft Configuration Manager'. Action ended 20:29:20: SmsReadSetupRegValues. Return value 1. Action start 20:29:20: LaunchConditions. Action ended 20:29:20: LaunchConditions. Return value 0. Action start 20:29:20: FindRelatedProducts. Action ended 20:29:20: FindRelatedProducts. Return value 0. Action start 20:29:20: AppSearch. Action ended 20:29:20: AppSearch. Return value 0. Action start 20:29:20: CCPSearch. Action ended 20:29:20: CCPSearch. Return value 0. Action start 20:29:20: RMCCPSearch. Action ended 20:29:20: RMCCPSearch. Return value 0. Action start 20:29:20: ValidateProductID. Action ended 20:29:20: ValidateProductID. Return value 1. Action start 20:29:20: CostInitialize. Action ended 20:29:20: CostInitialize. Return value 1. Action start 20:29:20: FileCost. Action ended 20:29:20: FileCost. Return value 1. Action start 20:29:20: IsolateComponents. Action ended 20:29:20: IsolateComponents. Return value 0. Action start 20:29:20: CostFinalize. Action ended 20:29:20: CostFinalize. Return value 1. Action start 20:29:20: SetODBCFolders. Action ended 20:29:20: SetODBCFolders. Return value 0. Action start 20:29:20: MigrateFeatureStates. Action ended 20:29:20: MigrateFeatureStates. Return value 0. Action start 20:29:20: SmsPatchDisableNonVersionComp. [20:29:20] Start SmsPatchDisableNonVersionComp [20:29:20] Checking the non versioned file [managementclassdescriptions.xml], the date is [1265035200] [20:29:20] Checking the non versioned file [osd_tasksequencemediawizard.xml], the date is [1265035200] [20:29:20] Checking the non versioned file [sccm2007ac-sp2-kb977384-x86-enu.msp], the date is [1265035200] [20:29:20] Checking the non versioned file [tsspropertieslist.xml], the date is [1265035200] [20:29:20] Exit SmsPatchDisableNonVersionComp Action ended 20:29:20: SmsPatchDisableNonVersionComp. Return value 1. Action start 20:29:20: SmsPatchStopService. [20:29:20] Start SmsPatchStopService [20:29:20] Start SmsPatchPrepareAffectedServiceList [20:29:20] Check status for SMS_SITE_COMPONENT_MANAGER [20:29:20] Need stop SMS_SITE_COMPONENT_MANAGER [20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_COMPONENT_MANAGER [20:29:20] Add Service SMS_SITE_COMPONENT_MANAGER [20:29:20] Check status for SMS_EXECUTIVE [20:29:20] Need stop SMS_EXECUTIVE [20:29:20] SmsProdPatchGetDependentServices for SMS_EXECUTIVE [20:29:20] Add Service SMS_EXECUTIVE [20:29:20] Check status for SMS_SITE_SQL_BACKUP [20:29:20] Need stop SMS_SITE_SQL_BACKUP [20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_SQL_BACKUP [20:29:20] Add Service SMS_SITE_SQL_BACKUP [20:29:20] Check status for SMS_SITE_VSS_WRITER [20:29:20] Need stop SMS_SITE_VSS_WRITER [20:29:20] SmsProdPatchGetDependentServices for SMS_SITE_VSS_WRITER [20:29:20] Add Service SMS_SITE_VSS_WRITER [20:29:20] Check status for SharedAccess [20:29:20] Service [sharedAccess] isn't started, skip it [20:29:20] Check status for ccmexec [20:29:20] Need stop ccmexec [20:29:20] SmsProdPatchGetDependentServices for ccmexec [20:29:20] Add Service ccmexec [20:29:20] Check status for iphlpsvc [20:29:20] Service [iphlpsvc] isn't existing, skip it [20:29:20] Check status for wscsvc [20:29:20] Service [wscsvc] isn't existing, skip it [20:29:20] Check status for Winmgmt [20:29:20] Need stop Winmgmt [20:29:20] SmsProdPatchGetDependentServices for Winmgmt [20:29:20] Found dependent service: tmlisten [20:29:20] Found dependent service: CcmExec [20:29:20] Check status for tmlisten [20:29:20] Need stop tmlisten [20:29:20] Add Dependent Service tmlisten [20:29:20] Add Service Winmgmt [20:29:20] Reset Service List: SMS_SITE_COMPONENT_MANAGER SMS_EXECUTIVE SMS_SITE_SQL_BACKUP SMS_SITE_VSS_WRITER ccmexec tmlisten Winmgmt [20:29:20] Exit SmsPatchPrepareAffectedServiceList [20:29:20] Stop Service SMS_SITE_COMPONENT_MANAGER [20:29:21] SMS_SITE_COMPONENT_MANAGER status is stopped [20:29:21] Stop Service SMS_EXECUTIVE [20:29:49] SMS_EXECUTIVE status is stopped [20:29:49] Stop Service SMS_SITE_SQL_BACKUP [20:29:51] SMS_SITE_SQL_BACKUP status is stopped [20:29:51] Stop Service SMS_SITE_VSS_WRITER [20:29:52] SMS_SITE_VSS_WRITER status is stopped [20:29:52] Stop Service ccmexec [20:29:54] ccmexec status is stopped [20:29:54] Stop Service tmlisten [20:34:54] Start tmlisten timer out, status is 4 [20:34:54] Starting (rollback) ccmexec [20:34:55] ccmexec status is 4 [20:34:55] ccmexec is STARTED [20:34:55] Starting (rollback) SMS_SITE_VSS_WRITER [20:34:55] SMS_SITE_VSS_WRITER status is 4 [20:34:55] SMS_SITE_VSS_WRITER is STARTED [20:34:55] Starting (rollback) SMS_SITE_SQL_BACKUP [20:34:55] SMS_SITE_SQL_BACKUP status is 4 [20:34:55] SMS_SITE_SQL_BACKUP is STARTED [20:34:55] Starting (rollback) SMS_EXECUTIVE [20:34:55] SMS_EXECUTIVE status is 4 [20:34:55] SMS_EXECUTIVE is STARTED [20:34:55] Starting (rollback) SMS_SITE_COMPONENT_MANAGER [20:34:56] SMS_SITE_COMPONENT_MANAGER status is 4 [20:34:56] SMS_SITE_COMPONENT_MANAGER is STARTED [20:34:56] Exit SmsPatchStopService Action ended 20:34:56: SmsPatchStopService. Return value 3. Action ended 20:34:56: INSTALL. Return value 3. Property(S): SmsIncorrectLang = This hotfix does not match the installed language version of Configuration Manager 2007 Property(S): SmsNotInstalled = No Configuration Manager 2007 site or administrator console was found on this computer Property(S): SmsNotRunningInElevated = Please run the installer with "Elevated Privileges" Property(S): SmsRunSQLScriptFail = The database upgrade script failed Property(S): VersionNT = 502 Property(S): InstSMSInstallDir = E:\Microsoft Configuration Manager\ Property(S): TARGETDIR = E:\Microsoft Configuration Manager\ Property(S): InstSMSProviderDir = E:\Microsoft Configuration Manager\ Property(S): InstSMSUIInstallDir = E:\Microsoft Configuration Manager\ Property(S): ALLUSERS = 1 Property(S): ARPHELPLINK = http://support.microsoft.com/KB/'>http://support.microsoft.com/KB/[KBNumber] Property(S): ARPNOMODIFY = 1 Property(S): ARPNOREPAIR = 1 Property(S): ARPURLINFOABOUT = http://support.microsoft.com Property(S): BannerBitmap = bannrbmp Property(S): ButtonText_Back = < &Back Property(S): ButtonText_Browse = Br&owse Property(S): ButtonText_Cancel = Cancel Property(S): ButtonText_Exit = &Exit Property(S): ButtonText_Finish = &Finish Property(S): ButtonText_Ignore = &Ignore Property(S): ButtonText_Install = &Install Property(S): ButtonText_Next = &Next > Property(S): ButtonText_No = &No Property(S): ButtonText_OK = OK Property(S): ButtonText_Remove = &Remove Property(S): ButtonText_Repair = &Repair Property(S): ButtonText_Reset = &Reset Property(S): ButtonText_Resume = &Resume Property(S): ButtonText_Retry = &Retry Property(S): ButtonText_Return = &Return Property(S): ButtonText_Yes = &Yes Property(S): CompleteSetupIcon = completi Property(S): CustomSetupIcon = custicon Property(S): DefaultUIFont = DlgFont8 Property(S): DialogBitmap = dlgbmp Property(S): DlgTitleFont = {&DlgFontBold8} Property(S): ErrorDialog = ErrorDlg Property(S): ExclamationIcon = exclamic Property(S): IAgree = No Property(S): InfoIcon = info Property(S): InstallerIcon = insticon Property(S): INSTALLLEVEL = 3 Property(S): InstallMode = Typical Property(S): KBNumber = 977384 Property(S): Manufacturer = Microsoft Corporation Property(S): MsiLogging = vociewarmup! Property(S): PackageCode = {79B9CB28-FE39-44DE-B69E-19C0AF534CDB} Property(S): PatchHasSQLScript = 0 Property(S): PatchPrimarySiteApplicable = 1 Property(S): PatchRemoteAdminUIApplicable = 1 Property(S): PatchRemoteProviderApplicable = 1 Property(S): PatchSecondarySiteApplicable = 1 Property(S): PatchSMSFullUIVersion = 4.00.6487.2000 Property(S): Publisher = Microsoft Corporation Property(S): PatchSMSFullVersion = 4.00.6487.2000 Property(S): PatchSMSPackageLanguage = English:00000409 Property(S): PatchSMSProductTitle = Microsoft System Center Configuration Manager 2007 Property(S): PatchSMSUIVersion = 6487 Property(S): ProductCode = {AF9EC0A2-C680-4054-849B-D278F5FFD61B} Property(S): ProductLanguage = 1033 Property(S): ProductName = Software Update for ConfigMgr 2007 SP2 (KB977384) Property(S): Progress1 = Installing Property(S): Progress2 = installs Property(S): PROMPTROLLBACKCOST = P Property(S): RemoveIcon = removico Property(S): RepairIcon = repairic Property(S): Setup = Setup Property(S): ShowUserRegistrationDlg = 1 Property(S): SmsConnectDatabaseFail = Cannot connect to database server : [instSMSDatabaseServer], database name : [instSMSDatabaseName] Property(S): SmsIncorrectRole = This hotfix does not match the installed role of Configuration Manager 2007 Property(S): SmsIncorrectVersion = This hotfix is not valid for this version of Configuration Manager 2007 Property(S): SMSProductShortTitle = ConfigMgr 2007 Property(S): UpdateCode = {74D2C02A-3DDC-45B7-8407-8B261E6217E1} Property(S): UpgradeCode = {A99BADA9-9031-47C9-B57C-C436A2A18596} Property(S): Wizard = Setup Wizard Property(S): ProductVersion = 4.0.6487.2157 Property(S): PatchSMSVersion = 6487 Property(S): PublishingGroup = System Center Configuration Manager Sustained Engineering Property(S): ReleaseType = Hotfix Property(S): ServicePackNumber = 2 Property(S): PatchAdminUILanguage = 00000409 Property(S): InternalVersion = 1018 Property(S): PrimaryVolumeSpaceRemaining = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): OutOfDiskSpace = 0 Property(S): CostingComplete = 0 Property(S): ROOTDRIVE = E:\ Property(S): InstIsRemoteProvider = 0 Property(S): InstIsRemoteAdmin = 0 Property(S): InstIsSecondarySite = 0 Property(S): InstIsPrimarySite = 1 Property(S): InstSMSAdminUILanguage = 00000409 Property(S): InstSMSLanguage = English:00000409 Property(S): InstSMSDatabaseName = SMS_DUB Property(S): InstSMSDatabaseServer = FRMESCCM01 Property(S): InstSMSFullUIVersion = 4.00.6487.2000 Property(S): InstSMSFullVersion = 4.00.6487.2000 Property(S): InstSMSUIVersion = 6487 Property(S): InstSMSVersion = 6487 Property(S): ResetServiceList = SMS_SITE_COMPONENT_MANAGER SMS_EXECUTIVE SMS_SITE_SQL_BACKUP SMS_SITE_VSS_WRITER ccmexec tmlisten Winmgmt Property(S): ACTION = INSTALL Property(S): UILevel = 3 Property(S): OriginalDatabase = E:\SMSAdmin.SP2\SCCM.R3\Hotfix\SCCM2007-SP2-KB977384-ENU.msi Property(S): DATABASE = C:\WINDOWS\Installer\e3b6adc.msi Property(S): COMPANYNAME = ** Property(S): USERNAME = ** User Property(S): Privileged = 1 Property(S): RedirectedDllSupport = 2 Property(S): MsiWin32AssemblySupport = 5.2.3790.3959 Property(S): MsiNetAssemblySupport = 4.0.30319.1 Property(S): Date = 11/9/2010 Property(S): Time = 20:34:56 Property(S): TTCSupport = 1 Property(S): ColorBits = 32 Property(S): TextHeight = 16 Property(S): BorderSide = 1 Property(S): BorderTop = 1 Property(S): CaptionHeight = 19 Property(S): ScreenY = 768 Property(S): ScreenX = 1024 Property(S): SystemLanguageID = 1033 Property(S): ComputerName = FRMESCCM01 Property(S): UserLanguageID = 1033 Property(S): UserSID = S-1-5-21-1101489508-55990008-2834211104-52707 Property(S): LogonUser = 3oy-is Property(S): AdminUser = 1 Property(S): VirtualMemory = 4265 Property(S): PhysicalMemory = 3326 Property(S): Intel = 6 Property(S): ShellAdvtSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): GPTSupport = 1 Property(S): FontsFolder = C:\WINDOWS\Fonts\ Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\ Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\ Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\ Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\ Property(S): MyPicturesFolder = C:\Documents and Settings\3oy-is\My Documents\My Pictures\ Property(S): LocalAppDataFolder = C:\Documents and Settings\3oy-is\Local Settings\Application Data\ Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\ Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\ Property(S): SendToFolder = C:\Documents and Settings\3oy-is\SendTo\ Property(S): RecentFolder = C:\Documents and Settings\3oy-is\Recent\ Property(S): PrintHoodFolder = C:\Documents and Settings\3oy-is\PrintHood\ Property(S): PersonalFolder = C:\Documents and Settings\3oy-is\My Documents\ Property(S): NetHoodFolder = C:\Documents and Settings\3oy-is\NetHood\ Property(S): FavoritesFolder = C:\Documents and Settings\3oy-is\Favorites\ Property(S): AppDataFolder = C:\Documents and Settings\3oy-is\Application Data\ Property(S): CommonFilesFolder = C:\Program Files\Common Files\ Property(S): ProgramFilesFolder = C:\Program Files\ Property(S): TempFolder = C:\DOCUME~1\3oy-is\LOCALS~1\Temp\ Property(S): RemoteAdminTS = 1 Property(S): System16Folder = C:\WINDOWS\system\ Property(S): SystemFolder = C:\WINDOWS\system32\ Property(S): WindowsVolume = C:\ Property(S): MsiNTProductType = 3 Property(S): ServicePackLevelMinor = 0 Property(S): ServicePackLevel = 2 Property(S): WindowsBuild = 3790 Property(S): VersionMsi = 3.01 Property(S): VersionDatabase = 110 Property(S): CLIENTPROCESSID = 2792 Property(S): CLIENTUILEVEL = 2 Property(S): CURRENTDIRECTORY = H:\ Property(S): PackagecodeChanging = 1 Property(S): ProductState = -1 Property(S): WindowsFolder = C:\WINDOWS\ Property(S): BackupRoot = C:\WINDOWS\$NtUninstallKB977384$\ Property(S): TARGETDIR_adminui = E:\Microsoft Configuration Manager\adminui\ Property(S): TARGETDIR_adminui_bin = E:\Microsoft Configuration Manager\adminui\bin\ Property(S): TARGETDIR_bin = E:\Microsoft Configuration Manager\bin\ Property(S): TARGETDIR_bin_i386 = E:\Microsoft Configuration Manager\bin\i386\ Property(S): TARGETDIR_bin_i386_system32 = E:\Microsoft Configuration Manager\bin\i386\system32\ Property(S): TARGETDIR_bin_i386_system32_smsmsgs = E:\Microsoft Configuration Manager\bin\i386\system32\smsmsgs\ Property(S): TARGETDIR_adminui_xmlstorage = E:\Microsoft Configuration Manager\adminui\xmlstorage\ Property(S): TARGETDIR_adminui_xmlstorage_consoleroot = E:\Microsoft Configuration Manager\adminui\xmlstorage\consoleroot\ Property(S): TARGETDIR_adminui_xmlstorage_forms = E:\Microsoft Configuration Manager\adminui\xmlstorage\forms\ Property(S): ClientPatchID = {0856B5B5-C423-476E-BC4B-C8FE92223BEC} Property(S): ClientPatchFile = sccm2007ac-sp2-kb977384-x86-enu.msp Property(S): PatchHasClient = 1 Property(S): TARGETDIR_client = E:\Microsoft Configuration Manager\client\ Property(S): TARGETDIR_client_i386 = E:\Microsoft Configuration Manager\client\i386\ Property(S): TARGETDIR_client_i386_hotfix = E:\Microsoft Configuration Manager\client\i386\hotfix\ Property(S): TARGETDIR_client_i386_hotfix_KB977384 = E:\Microsoft Configuration Manager\client\i386\hotfix\KB977384\ Property(S): TARGETDIR_adminui_xmlstorage_other = E:\Microsoft Configuration Manager\adminui\xmlstorage\other\ Property(S): TARGETDIR_adminui_bin_i386 = E:\Microsoft Configuration Manager\adminui\bin\i386\ Property(S): TARGETDIR_adminui_bin_i386_00000409 = E:\Microsoft Configuration Manager\adminui\bin\i386\00000409\ Property(S): BackupRoot_00000409 = C:\WINDOWS\$NtUninstallKB977384$\00000409\ Property(S): ARPSYSTEMCOMPONENT = 1 MSI (s) (94:4C) [20:34:56:253]: Product: Software Update for ConfigMgr 2007 SP2 (KB977384) -- Installation operation failed. === Logging stopped: 11/9/2010 20:34:56 === The main issues seems to be here: Property(S): SmsConnectDatabaseFail = Cannot connect to database server : [instSMSDatabaseServer], database name : [instSMSDatabaseName] Property(S): SmsIncorrectRole = This hotfix does not match the installed role of Configuration Manager 2007 Property(S): SmsIncorrectVersion = This hotfix is not valid for this version of Configuration Manager 2007 Quote Share this post Link to post Share on other sites More sharing options...
anyweb Posted November 10, 2010 Report post Posted November 10, 2010 R3 requires SP2 & KB977384, can you confirm if both are installed prior to attempting to install R3 ? also is the sql db on these boxes or off ? are you only getting errors when trying to install the hotfix (prior to installing R3 ?) Quote Share this post Link to post Share on other sites More sharing options...
GolfKingUK Posted November 10, 2010 Report post Posted November 10, 2010 R3 requires SP2 & KB977384, can you confirm if both are installed prior to attempting to install R3 ? also is the sql db on these boxes or off ? are you only getting errors when trying to install the hotfix (prior to installing R3 ?) This error is when trying to install the Hotfix 977384. I can never get to the point of installing the actual R3. Ron Quote Share this post Link to post Share on other sites More sharing options...
anyweb Posted November 10, 2010 Report post Posted November 10, 2010 verify if Trend micro av software is installed on the server, if so disable it and try again - see here 1 Quote Share this post Link to post Share on other sites More sharing options...
GolfKingUK Posted November 17, 2010 Report post Posted November 17, 2010 That was it... Thanks so much... unbelievable that having trend on makes the patch say it's the wrong version of SCCM. Quote Share this post Link to post Share on other sites More sharing options...
Trevor Sullivan Posted July 6, 2011 Report post Posted July 6, 2011 That was it... Thanks so much... unbelievable that having trend on makes the patch say it's the wrong version of SCCM. Actually, Trend isn't causing it to say that it's the wrong version of SCCM. The "Property" table in the MSI database is simply defining those errors in case it needs to display them. Those "Property(S)" lines you pasted are simply references to the error text, not actually generating the errors themselves. Hope this helps. Cheers, Trevor Sullivan http://trevorsullivan.net http://twitter.com/pcgeek86 Quote Share this post Link to post Share on other sites More sharing options...
