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Version française 

Bonjour,

J'ai un petit problème quand je veut afficher un rapport de logiciel . Il m'est impossible de sélectionnez le mois et l’année affin de générer le rapport :

image.thumb.png.e74014cba4f87f4e98b364eb4cc52ea3.png

Version english

 

Hello, I have a little problem when I want to view a software report. I am unable to select the month and year in order to generate the report:

 

image.thumb.png.e74014cba4f87f4e98b364eb4cc52ea3.png

 

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When did you create your SW metering rules? if the has been under 30 days, don't expect anything useful for this report and even then you will really need to wait for 60+ days. 

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6 hours ago, adelgehier said:

Hello, its already several me that i created the rules


 
 
 
 
 
 

Has it been 30 days since you created those rules? That report will take time to populate. 

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4 hours ago, adelgehier said:

Yes it's been 3 months since the rules are made


 
 
 
 
 
 

Have you confirmed that the Rules are collecting results on a computer by reviewing the log mtrmgr.log? Until you do this step it doesn't matter how old the rules are. 

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I looked, and in that log I didn't find anything that looked like "illustrator" ; but then again, maybe I don't know what to look for.

For example, that log has a line like this:

<![LOG[Process ID 17748 is for process C:\Program Files\Microsoft Office\Office16\EXCEL.EXE]LOG]!><time="14:54:55.862-120"

<![LOG[No matching rule found for process 17748]LOG]!><time="14:54:55.862-120" date="06-03-2020"

So that shows that Excel launched...but there is no rule for Excel.exe

Since your example indicates it's for Illustrator, do you have a box with Illustrator, which you KNOW has run Illustrator, then read the mtrmgr.log on that box; looking for a matching rule.  (and yes, you're going to have to teach yourself how to read log files, I know it's not the most glamorous job in the world; but everything you ever wanted to know and more about CM is in the logs...)

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