Any chance someone could help me with an Intune question related to SCEP Certificate?

[alex2026]

Hi all,

I've been having this issue with SCEP cert not recognizing the users and going by system account, and that will cause the device show as "Not managed" in Okta.

Could anyone point me to the right direction on how to resolve this problem? I've tried working with Intune Support but not help there.

Any help would be appreciated since we've been stuck on this for a couple of months now.

Thanks,

Alex

[anyweb]

how are you deploying this SCEP certificate ? is it to users or devices ?

if you want to get more details you could try clicking on Export, and open the exported data in XL, sometimes that reveals information that is missing in the report above

[alex2026]

I appreciate your response. 

It's been deployed to users. Also, not sure if this has anything to do with the issue, but it seems like only the Parallels Windows VM are stuck in pending status.

I'll try to export the data and see if I can find out more. 

[anyweb]

ok interesting, and are users actually logged on to those VM's ? could the VM's have been reverted ?

[alex2026]

Yes, I've enrolled every user in with their work emails in Settings>Accounts>Access work or school. When I look at my own VM, it's still saying connected to the domain Entra ID with my work email. It's syncing too. 

[anyweb]

did the exported XLS reveal anything interesting ? when did you deploy this to those devices ? and are you sure users are actively logged on to the devices to receive policy updates